Assessment and Referral
Support the successful implementation of the coordinated language assessment and referral service model and ensure maintenance of the operating standards and protocols at all locations
Screen clients for eligibility for language training programs based on immigration status, age and learning history
Administer full CLB standardized tests to assess the language skills of eligible clients
Provide thorough needs assessments of clients applying for language classes
Ensure clients are advised on all appropriate language training options that meet their needs, goals and preferences
Provide referrals/ placement of clients to appropriate programs through established procedures using the HARTs database
Inform clients of the need to collect data for statistical and program planning purposes while ensuring that client privacy is protected under the conditions of the Privacy Act
Respond to client inquiries by phone and in person regarding training programs and offer orientation assistance
Provide information regarding training programs to clients whose needs and goals have changed
Assist in outreach and promotion activities of language assessment and training
Ensure a consistent, warm and welcoming approach to the reception of all clients onsite and at itinerant locations
Report sensitive situations and issues to Manager in a timely manner, providing unbiased, detailed background to inform positive consultation
Support/Client File Maintenance/Reports
Ensure accuracy of data input according to IRCC/MLTSD requirements
Liaise with training providers, co-workers and coordinator regarding general inquiries and client placement
Act as a resource for information regarding training programs available within the area by collecting and collating resources available from settlement and training organizations
Ensure client information and program documents and equipment are kept secure at all times in adherence with all privacy and security protocols
Undertake other duties as assigned by manager
TESL Ontario accreditation is required (preferably with adult ESL teaching experience)
Training and/or certification on CLB-based tools is an asset
Ability to complete required assessor training through A chev /CCLB
Demonstrated knowledge of the process of second language acquisition
Demonstrated assessment/interviewing experience in the Adult Education field
Knowledge of the various training programs for newcomers and other clients that are available in the region and a clear understanding of the eligibility requirements for acceptance into these programs
Sensitivity to the diverse needs of adult learners and the multicultural community
Strong interpersonal, problem solving and organizational skills
A proven track record of reliability, professionalism and accuracy within current role
Team focused with ability to work collaboratively and independently when needed
Languages in addition to English are an asset
Excellent communication skills in oral and written English
Computer literate with proficiency in MS Outlook, MS Office and databases such as HARTs
Must have access to a reliable vehicle with a valid owner’s permit, license plate and current proof of automobile insurance and be willing to travel throughout York, Simcoe and Durham region as needed
Must possess valid Ontario driver’s class G license.
Must be able to travel to other sites as needed and/or work remotely
Provision of a Criminal Record Check is required
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