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Actalent Hiring for Administrative/Front Desk Receptionist Job at California Full Time
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Actalent
Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world.
Actalent’s global footprint and flexible delivery models ensure access to specialized talent where and when you need it. We promote consultant engagement through professional development and provide experiences to ensure continuous learning. Our people are the difference.
Job Summary
The Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to candidates, contract employees, clients and internal partners (both in the field office and corporate or center). This is a customer-facing role that will require ongoing support of customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.
What you’ll do
Contractor and Client Onboarding
• Support candidate onboarding process, including I-9 form review and completion and validating I-9 documentation, providing assistance with pre-employment paperwork completion, distributing PPE and other assets as needed
• Support client onboarding process, including driving AT&E utilization
• Manage contractor compliance with key E-Verify requirements (e.g. expired documents, expired compliance)
• Assist with contractor training and certification requirements
Lifecycle Management
• Serve as contact for contractor questions, and facilitate communication to the center through ACT and Cases to help resolve onboarding or payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution
• Partner with the center through Cases to update contractor records for address updates, direct deposit changes, etc.
• Manage the processing of live paychecks
• Manage contractor travel booking requests
• Direct unemployment filing questions and workers compensation inquiries to the proper teams for resolution
Operational Support Activities
•
Provide outstanding front office customer service (telephone and reception area)
•Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.
In partnership with BSS, manage internal payroll process
•Asset distribution and collection for new internal hires and terminations
•Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
•Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees
•
Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
•Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
•In partnership with BSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)
•Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory
• Support candidate onboarding process, including I-9 form review and completion and validating I-9 documentation, providing assistance with pre-employment paperwork completion, distributing PPE and other assets as needed
• Support client onboarding process, including driving AT&E utilization
• Manage contractor compliance with key E-Verify requirements (e.g. expired documents, expired compliance)
• Assist with contractor training and certification requirements
Lifecycle Management
• Serve as contact for contractor questions, and facilitate communication to the center through ACT and Cases to help resolve onboarding or payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution
• Partner with the center through Cases to update contractor records for address updates, direct deposit changes, etc.
• Manage the processing of live paychecks
• Manage contractor travel booking requests
• Direct unemployment filing questions and workers compensation inquiries to the proper teams for resolution
Operational Support Activities
•
Provide outstanding front office customer service (telephone and reception area)
•Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.
In partnership with BSS, manage internal payroll process
•Asset distribution and collection for new internal hires and terminations
•Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
•Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees
•
Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
•Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
•In partnership with BSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)
•Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory
What we’re looking for
1 + year experience in a customer service related position
Associates degree or two years of applicable experience in customer service
Associates degree or two years of applicable experience in customer service
