Activus Connect Hiring for Customer Service Representative – Scheduling Assistant at Atlanta, GA Full Time

You will be making outgoing calls to Veterans, assisting them with scheduling their CCN appointments. This includes, but is not limited to, collecting their scheduling preferences, assisting with questions related to scheduling, or other general scheduling related inquiries.

What you will do

• Follow all HIPAA regulations to protect patient privacy
• Understand and follow VA program procedures and processes.
• Utilize provided tools, resources, and scripts to provide excellent service
• Manage time-sensitive tasks
• Initiate calls to medical providers to update information in their patient records
• Research systems to find missing information, and coordinate with other departments as necessary to resolve issues
• Other tasks as needed

To qualify

• Must have a High School Diploma or GED
• Minimum 6 months of professional experience, preferably in a call center type role
• Proficient with Microsoft Office and general computer/internet usage
• Proficient in written and spoken English
• United States Citizenship Required

Preferred Experience:

• Prior Call Center or call related experience
• Healthcare related experience
• Experience with medical terminology
• Experience scheduling appointments

TECHNICAL REQUIREMENTS
⦁ All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
⦁ Must have reliable high-speed internet
⦁ 20MB download minimum
⦁ 10MB upload minimum
⦁ DSL, Cable, Fiber ONLY – (no Wi-Fi or satellite-based service)
⦁ For this position, a wired USB headset with built-in microphone and noise cancellation is required.
⦁ We do require that you have an active, functioning webcam.
⦁ A second monitor/screen is required.

The Details

• Hourly Rate: $16.00 per hour
• H&W Rate is: $4.41 per hour (up to 40 hours)
• This is a Full-Time position, part time hours are not available
• Training is paid as well
• Benefit eligible after 60 days (Medical, Vision, Dental and 401k)
• This is a fully remote position, 100% work from home
• Schedules are 7:00 AM – 6:00 PM PAC M-F

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote