Log In
Sign Up
Ireland
Advanced Hiring for IT Customer Service Job at Dublin , Ireland Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Role Introduction:
This is a fantastic opportunitity to kickstart your career within the customer service environment where you can join a fast-paced team that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical support.
What You Will Do:
- You will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured
- Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
- Perform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate
What You Will Have:
- You will enjoy working in a diverse environment where you have the opportunity to work with different customers on a day to day basis
- You have high standards and ensures that activities are driven to completion
- You are a team player and enjoy helping others
- You are proactive and can prioritise tasks effectively
What We Do For You:
- Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
Top Achievers Club – Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees
65% Internal Mobility – Committed to the development & growth of our people
Advanced Perks At Work – Exclusive employee discounts & benefits portal
Charity Fundraising – Proud to be a Patron of The Prince’s Trust; every employee is entitled to one day of volunteering each year
Who We Are:
We are one of the UK and Ireland’s largest tech companies, and our products sit at the heart of some of the country’s best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.
Find out more about the next steps once you’ve applied here – careers.oneadvanced.com/how-we-hire
