Advanced RX LLC Hiring for Call Support Representative – Customer Engagement at Remote Full Time

Helping people comes naturally to you. You have a strong desire to connect with the team around you and the customers that you serve. If this is you, we are so excited to meet you! Here, you will have fun at work, be inspired, and make an impact.

• $18-$21 per hour.
• NO PHARMACY EXPERIENCE IS REQUIRED
• This can be a fully remote position OR Hybrid. Candidates must reside in the state of Georgia or Pennsylvania only. Headquarters located at 414 Commerce Dr Fort Washington, PA 19034
• Candidate must provide their own equipment (computer) if fully remote
• Schedule: Monday – Friday 10:30 AM – 7:00 PM with rotating, half-day Saturdays (11:00 AM – 3:00 PM)

Primary Responsibilities

• Deliver excellent customer service via phone to ensure patient satisfaction
• Verify patient information (demographics, health history, current medications, allergies) in computer software
• Work directly with other team members including other customer service representatives, pharmacists, and management to provide accurate information and excellent customer service.
• Respond to patient questions knowledgeably and efficiently, referring to the correct department as appropriate
• Project a positive attitude and enhance each and every patient’s experience with Advanced Rx

Requirements:

• Must have Call Center experience
• Ability to navigate efficiently on computer programs (Google Suite and other computer applications)
• No pharmacy experience required
• Available shifts:
  • Monday through Friday
    • 9:00 AM – 5:30 PM
  • This shift comes with rotating Saturdays from 11:00 AM – 3:00 PM

What Advanced Rx can offer you:

• Paid Time Off
• 401k matching
• Health Care/Vision/Dental Benefits cover you and your family
• Friendly performance competition with the ability to earn prizes and recognition every month
• Closed on Sundays
• Paid holidays
• Paid training and opportunities for growth within the company
• Pay range = $18-$21 per hour

Check out our company photos throughout the years!