AFSPA Hiring for Receptionist at Washington, DC Full Time

Description:

AFSPA is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, sexual orientation, national origin, age, veteran status, disability, or any other protected class.

All new hires will be required to comply with Association policy pertaining to COVID-19 Vaccination (must be fully vaccinated) or be subjected to weekly COVID-19 PCR testing. Failure to adhere to policy guidelines will result in disciplinary action up to and including termination.

***A Cover Letter and Resume are required for consideration. Resumes submissions without a cover letter included will be automatically disqualified from consideration.***

Compensation for this position is in the $36,000 to $40,000 range depending on qualifications and experience.

Summary: Perform receptionist/front desk tasks. Operate multi-line telephone system to answer incoming calls and direct callers to appropriate personnel. Process incoming mail and route it to the appropriate personnel as requested. Greet members/vendors.

Duties and Responsibilities

Duties & responsibilities include, but are not limited to the following:

• Serve as the face of the company, offering friendly and professional service to those entering the office or calling in on the phone
• Greet all visitors and vendors in a courteous manner, determining the nature of their business and announcing them to appropriate personnel in a courteous and professional manner as established by AFSPA guidelines *
• Maintain the reception area, keeping it clean and free of clutter
• Staff the receptionist’s desk during scheduled times, when other Administrative Clerk/Receptionist is absent, and in accordance with the front desk breaks. *
• Answer a multiple line phone system, screen, and manage calls by routing them to the proper queue/extensions or taking messages and delivering them within our message system (voice mail, email, or Teams) if staff are unavailable.
• Provide callers with the company address, directions, and other general information. *
• Accept and process deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system, and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup.
• Must be able to work during all association business hours.
• Other duties as assigned

• Essential duties

Requirements:

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The successful candidate must also be able to maintain the confidentiality of sensitive information. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• High school diploma/general education degree (GED)
• At least one year of training or experience in customer service and office work required

Work Location:

The following are work locations that AFSPA utilizes: New Carrollton, Maryland Satellite Office; Washington, DC Headquarters; and remote. Work location will be assigned and/or changed based upon business need and at Management’s sole discretion.

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