Air Canada Looking for Manager General Operations, Airside and Baggage at Toronto, ON Full Time

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Manager General Operations, Airside and Baggage – YYZ is responsible to directly support the Director, Customer Experience – Airside Operations and Baggage Performance in Airports and is the Key facilitator/designer and implementation support of Airside and Baggage processes, procedures as they relate to both Customer Experience and Safety.

They are responsible to lead a large team of managers who in turn work with front line managers and colleagues in the performance of all Airside and Baggage functions.

Key Functions & Accountabilities:
Safety First, Always

Maintain the highest levels of SOP compliance by leading a culture of intervention, enforcement and proper documentation

Develop and maintain structures and systems to ensure safety and security standards are observed, monitored and practiced consistently (inclusive of auditing, coaching and briefing tools and programs).

Oversee and support the implementation and audit of Air Canada SOPs (Standard Operating Procedures) in line with standards of IOSA, SMS and other applicable authorities.

Anticipate and identify safety, security, service, and operational problems, and resolve them in conjunction with local Health & Safety committee members as well as Corporate Safety, Customer Service Delivery Excellence etc.

Ensure methods of safety intervention, enforcement and proper documentation are adhered to.

Work with a team of Shift Managers of Operations Ensure that risks related to Safety and Security are addressed, root cause identified, and corrective measures implemented.

Oversight of the management audit program ensuring sufficient quantity and spectrum of audits and constant realignment to the Corporate Safety standard

Manage Station Safety Audit Corrective action plans

Work collaboratively with the local H&S committee on joint strategies for an improved workplace

Strategies/Programs

Responsible to the Director, Customer Experience – Airside Operations and Baggage Performance, managing the ‘day to day’ operations of the airport Airside and Baggage Operations

Drive improved station results on all measurables.

Responsible for the development, implementation, support and continued improvement of effective strategies directed to the Airside and Baggage employees.

Responsible for the development and implementation of effective communication strategies fostering education and understanding of Corporate, Station and Branch goals, objectives as well as processes and procedures.

Responsible to support the strategies and priorities determined by Senior Leadership, through effective communication and maintenance of strong working relationship.

The development of a strong leadership role and management structure to support the goals and objectives of the Director, Customer Experience – Airside Operations and Baggage Performance and the Senior Management Team.

Develop a set core of objectives for the Branch to be communicated, understand and followed.

Develop and support effective communication plans which, focusing on ensuring key information is received and understood by frontline management and employees.

Relationships

Develop a meeting schedule in concert with the Director, Customer Experience – Airside Operations and Baggage Performance to plan strategy and discuss Branch/Station performance

Effective and efficient relationship development to enhance employee and station morale through joint employee and management focus teams and employee mentoring program.

Maintain a regular meeting schedule with Airside and Baggage Managers of Operations, to discuss and align individual, team, Department and station performance as well as ongoing initiatives and resolution of challenges

Ensure systems/structures are in place for team members to hold regular alignment meetings with their team members (Customer Experience Managers)

Develop, implement and maintain team action logs, checklists and playbook documents encompassing the various components and systems in use by the department

Support mentorship and acting management programs to enhance the management resources and build a component core within a relief pool of employees

Win as One Air Canada. Responsible to maintain and foster strong, collaborative and positive working relationships between Airside and Baggage and all other departments

Forge and maintain strong working relationships with all 3rd party entities, including but not limited to the IAMAW, GTAA, Cargo, Menzies, GG, Training.

Innovation

Investigate and support technological innovations to enhance and improve operational efficiencies of the branch – cost effective strategies to building a strong business unit that support the branch.

Act as a change facilitator for process and procedural improvement so as to achieve or exceed service and performance standards

Fiscal Responsibility

Responsible to maintain a cost-effective operation within the Branch budget and station guidelines.

Training/Coaching

Maintenance, modification and oversight of the comprehensive training package for the Airside and Baggage Management Team

Provide support, coaching and direction the Airside and Baggage Management Team

Ensure all matter of department follow ups are timely and thorough

Leadership

Be recognized as a role model for leadership excellence and leading by examples in all our FLIGHT PATH behaviours.

Be entrepreneurial and make every decision as if you owned Air Canada.

Qualifications

Depth of skills and expertise required for the position

Strong Management skills

Excellent verbal and written communications skills

Strong leadership and negotiation skills

Excellent problem-solving skills

Ability to work long and irregular hours

Strong commitment to teamwork

Must demonstrate solid operational background and knowledge

Good conflict resolution skills

Recognized ability to work under pressure, handle stressful situations and maintain flexibility

Possess an energetic and tenacious achievement orientation

Knowledge of all company computer systems currently in use

Completion of a bachelor’s degree or academic equivalent is an asset

Range of business/industry knowledge required for the position

Strong skills and expertise internally or in the marketplace

Wide knowledge of Standard Operational Procedures

Meets legal requirements and responsibilities

Corporate Environment guidelines

Emergency response

Conditions of Employment:
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Mandatory Covid-19 Vaccination Required

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted