Air Charter Service Hiring For Luxury & Group Travel Manager at Uniondale, NY, United States , United States Full Time

Job Description

Company Description
Do you have great enthusiasm for working in the worlds of Luxury & Group Travel? We are the largest charter brokerage in the world and we are currently searching for ambitious and amazing people to join our fast growing Global Travel Division. If you are passionate about researching incredible 5 star holidays, have an aptitude for arranging travel for large groups of people & love putting together highly detailed trips to some of the most exclusive corners of the globe then the Travel Division at Air Charter Service should be your next career move!
We are looking for the very best in the business to assist with opening the doors to our FIRST US team, based in Long Island, New York – if that sounds like you, then read on…
OUR STORY
Air Charter Service was established in 1990 in the basement of our Chairman’s home and today employs over 500 people globally, across 27 offices on six continents. We are not just the largest charter brokerage in the world, but also the largest charter family, holding those same values that started this business at the core of everything we do.
We are a charter provider that goes the extra mile to ensure each and every one of our clients’ experiences service beyond expectation. Whether you are talking to one of our brokers in New York, Mumbai or Beijing, you will find the exemplary service never ends.
The Travel Division is a high-end, supplementary internal agency that offers ACS charter customers exclusive access to a range of ancillary products, including Luxury Hotels, Premium Cabin Flights, and top-of-the-range Villas & Yachts. We also offer a world-class concierge service for our booked customers, and work to the end that we will always go the extra mile to ensure that the time spent in destination is as well organised and memorable as the time spent in the air.

A DAY IN THE LIFE

• Building your list of potential clients by researching internal and external databases, websites and social media
• Pro-actively targeting your list through outbound sales calls, emails and visits (both face-to-face and virtual) and converting them from potential clients in to ACS clients
• Building relationships with Suppliers & Partners to ensure we are able to provide the most suitable choices for the customer’s requirements
• Manage and Own our Customers In-Destination Experience
• Develop and maintain relationships with clients to ensure repeat business
• Ensure you are consistently exceeding both your sales activity and financial targets
• Confirming company procedures are being followed in a methodical and chronological way to ensure protection of both ACS and the client
• Research, explore and study different travel destination options
• Research destination and travel prices, customs, weather conditions, reviews etc.
• Research and study customer’s specifications and wishes
• Suggest suitable travel options that best suit customer’s needs

THE DUTIES

• Manage a team of people within Global Travel Business
• Assist with setup of the Division within the USA
• Liaise & collaborate with Senior Management in London to grow a business from concept
• Lead by example in all areas of the business, in particular personal sales figures
• Work as part of a growing team to achieve both individual & collective success
• Demonstrate an expert understanding of the most suitable Travel Product for each customer
• Managing travel bookings from enquiry to completion
• Collaborating with other ACS departments to ensure best possible experience for our customers
• Building a wide and effective network of contacts inside and outside the organization
• Gain clear agreement and commitment from others by persuading, convincing and negotiating
• Working productively in a pressurized environment
• Focusing on customer’s needs and satisfaction
• Make prompt, clear decisions which may involve tough choices or considered risks

Qualifications
THE INDIVIDUAL

• Experience of Leading & Managing a team within the Travel Industry
• Ambition to grow a team and Division across a network of locations in the Americas
• Extensive knowledge of major global destinations and travel products
• Fully trained and capable user of Amadeus GDS platform
• High aptitude and passion for sales, ideally with a track record from previous Travel Industry role
• A confident self-starter – able to adapt quickly to new workflows and contribute towards business setup
• Desire to immerse self into role and commit to the demands of the role
• Ability to work independently, but enjoys working with people inside and outside of ACS
• Enjoys working to goals and objectives in a competitive environment
• Outstanding written and verbal communication skills
• Strong numeracy skills
• An organised & disciplined attitude towards managing workload
• Passionate about travel and tourism
• Up to date understanding of latest tourism trends

Additional Information
TRAINING & TRAVEL

• Award-winning professional training and one-on-one mentoring
• Opportunities for international and domestic travel or relocation
• International training based in our London HQ for approximately 2 weeks to 1 month
• Training and travel expenses are covered by the company

COMPANY CULTURE

• Dynamic and fast-growing company
• Modern office with luxury amenities in the RXR Plaza
• Balance between independent and team-oriented work
• A welcoming, enjoyable, and interactive environment – seasonal events and team night outings
• Flexible start and end time hours
• Work from home opportunities

WHAT IS IN IT FOR YOU

• Competitve base salary with 10% uncapped commission
• Clear path for career advancement from Trainee Broker to Director
• Job stability and leadership support of development
• Affordable health, dental and vision insurance plans through Aetna
• 401K retirement savings plan with generous employer match!
• Life insurance
• Paid maternity/paternity leave
• 20 days to start in vacation time and more earned each year
• Paid sick time
• 12 paid public holidays
• Additional paid leave for your birthday, wedding, moving house, holiday shopping and more

Check us out on social media! LinkedIn – Facebook – Instagram – TikTok – Twitter – Youtube
Diversity & Inclusion: Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
WHAT ARE THE NEXT STEPS?
Submit your resume to us today and a member from our recruitment team will be in touch!