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United States
All star-insurance Hiring for Customer Service Representative (Remote) at Aurora, CO Full Time
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Builds rapport with each customer.
Listens to customers’ requests and inquiries.
Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
Escalates to the appropriate team if necessary.
Identifies, understands, and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
Understands aspects of billing systems as it pertains to policy coverage.
Identifies and communicates transactions and impacts to the policy premiums.
Makes alternate payment arrangements with customers and interacts with the billing system to reflect arrangements.
Utilizes technical systems, effectively and efficiently, including desktop, call center-specific phone systems, and the internet.
Supports and participates in office or department programs and contests.
Performs additional duties as assigned.
Builds rapport with each customer.
Listens to customers’ requests and inquiries.
Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
Escalates to the appropriate team if necessary.
Identifies, understands, and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
Understands aspects of billing systems as it pertains to policy coverage.
Identifies and communicates transactions and impacts to the policy premiums.
Makes alternate payment arrangements with customers and interacts with the billing system to reflect arrangements.
Utilizes technical systems, effectively and efficiently, including desktop, call center-specific phone systems, and the internet.
Supports and participates in office or department programs and contests.
Performs additional duties as assigned.
QUALIFICATIONS:
High school diploma or equivalent required
Excellent written and verbal communication skills utilizing phone, email, and instant messages.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail-oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios, and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience with Microsoft Office suite required.
