Allpro Recruitment Ltd Hiring For Customer Service Manager at Portarlington, County Laois Full Time

AZMI Talent Solutions has a long term partnership with one of Irelands leading courier companies. We are recruiting a Customer Service Manager to join there team in Portarlington.

Key Responsibilities

Lead and supervise a team of dedicated customer service and logistics Representatives

Develop an understanding of customers’ needs and take actions to ensure that such

needs are met.

Ensure the team follows customer service processes; from order entry to the delivery of

goods

Monitor the team for the achievement of the best results as per the set KPIs

Determine best solutions for the issues, if any, escalated by the customers

Provide backlog analysis and ensure accuracy of data provided to SMT

Liaise with stakeholders (customers, sales managers, production units and logistic

personnel) to meet and exceed their expectations

Process credit / debit notes for customers

Compute prices, discounts, commissions and shipping charges as required.

Ensure regulatory and quality compliance as per company handbook

Handle and resolve queries raised by Customers, Sales Managers and/or the Finance

Department

Improve customer service experience, create engaged customers and facilitate organic

growth

Take ownership of customers issues and follow problems through to resolution

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Recruit, mentor and develop customer service agents and nurture an environment where

they can excel

Keep ahead of industry’s developments and apply best practices to areas of improvement

Control resources and utilise assets to achieve qualitative and quantitative targets

Adhere to and manage the approved budget

Maintain an orderly workflow according to priorities

Salary: 45-55k

Benefits:
Hybrid option

Pension and healthcare after 6 months