American Express Hiring For Manager – Digital Product Management at Singapore Full Time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences from payments to rewards to servicing that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

How will you make an impact in this role?

The Enterprise Digital Member Experiences team (EDME) brings together important global and enterprise-level digital assets including :Amex Mobile App, Web (MYCA, Home Page, Navigation, Loyalty & Benefits), Digital Commerce (Card and Merchant Offers), Push Channels (email, SMS, push notifications) and User Experience Design & Research. With our partners across the company, our objective is to become a more essential part of our customer’s digital lives. The Manager, Global Mobile Membership App, will be responsible for driving global app adoption through digital product development in partnership with Global LOBs and Partner BUs. The successful candidate will be responsible for defining and deploying a focused strategy around digital experience evolution, adoption and engagement – particularly in the wallet space.  The role will involve a deep partnership with engineering, design, product and analytics functions – leveraging usage insights to drive engagement of one of our most critical digital assets. This is a great opportunity to join an exciting team who’ll be at the forefront of driving app adoption and accelerating our overall app penetration across the global base. The successful candidate will be responsible for:

• Drive growth in engagement of our core mobile experience through defining best-in-class digital capabilities.

• Play a critical role in defining, developing and deploying new & emerging account management features, particularly in the wallet focused domain. 

• Partner with teams across the organization to deploy digital functionality at scale, developing winning strategies ongoing function evolution and improvement

• Build and leverage partnerships with other LOBs – creating strong relationships

• Data-driven – owning customer engagement and driving deep partnership across the product development & launch life-cycle of emerging digital experiences

Minimum Qualifications

• Min. 2-3 years experience in Agile Product Management or Analyst roles

• Proven track record with consumer-facing, back end or full stack product(s) and a core product vision

• Understanding of building relationships and managing stakeholders

• Experience of delivering business results and influencing decisions 

• An ability to deal with a fast pace and changing needs

Preferred Qualifications

• Understanding of the evolving compliance and regulatory requirements and environment 

• Understanding of Design Driven Development & Design Thinking

• Experience in matrix organizations and cross-functional environments

• Adept at managing complicated technical requirements like APIs and other platform components. 

• Knowledge of reporting/analytical applications, i.e. Adobe

• Experience with agile product development methodologies and tools (JIRA, Rally, Mural, Invision, etc.) a plus

Why American Express? 

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.