American Water Hiring for Operations Specialist at Egg Harbor Township, New Jersey Full Time

Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. American Water is the best choice for your next role! With a history dating back to 1886, American Water (NYSE: AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs approximately 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to an estimated 14 million people in 24 states. American Water provides safe, clean, affordable, and reliable water services to our customers to help keep their lives flowing. For more information on American Water, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn. Primary Role The Operations Specialist provides operational, administrative, analytical and technical support pertaining to routine day-to-day operations of the Field Operations department. This role may include assisting supervision with planning and scheduling work, briefing employees, completing data entry tasks, communicating with other departments, supporting safety initiatives, assisting team members, handling customer inquiries, etc. This role may include assisting with field work including jobsite meetings, pick-up and delivery tasks, assessing repairs made by contractors, completing related paperwork and/or handling Public Utility inquiries. The percentage of time spent performing the key accountabilities of the job may vary based on the manager, departmental or functional unit needs. Key Accountabilities * Coordinate or review operations processes and practices and assist in developing tactical plans for the team. * Enter data and perform analysis in information systems. * Schedule daily operational work based on priority outlined by operations leadership using work management system. * Create and maintain purchase orders for vendors including reviewing and processing invoices, tracking expenses and reforecasting budgets. * Respond to inquiries from customers, developers and local government officials, which may include, but are not limited to, gathering information from operations leadership, speaking with customers, meeting with developers and explaining company processes. * Provide general administrative support for day-to-day managerial and departmental needs and special projects, which may include but are not limited to, composing correspondence, obtaining permits, reviewing utility plans, preparing and distributing meeting minutes, processing purchasing card and fleet related expenses, initiating purchasing transactions, document preparation/scanning, etc. * Prepare, analyze and evaluate reports on a wide variety of items including variances related to specific department work processes, regulatory requirements, budgets, capital expenditures, work orders, departmental and/or organizational performance, etc. Key Accountabilities cont. * Completes various payroll and accounting tasks such as processing payroll, running reports, tracking overtime, verifying accuracy and reconciling accounts and researching and responding to discrepancies. * Work collaboratively with other functions to optimize business performance and customer satisfaction. * Reinforce leadership activities and decisions. Contribute to effective communication and culture by listening and providing feedback, supporting an open and honest work environment and cascading and sharing knowledge and information relevant to employees. * Assist with training and development, knowledge transfer, instilling safe work practices, regulatory and environmental compliance activities. Knowledge/Skills * Demonstrated organization ability and administrative skills. * Effective communication skills, both verbal and written. * Demonstrated ability to manage and prioritize tasks. * Effective problem solving and analytical ability. * Thorough understanding of standard business practices and principles, including basic accounting and budgeting. * Strong knowledge of computers, in-depth knowledge of Microsoft office suite applications and other pertinent software. * Understanding of collective bargaining agreements (if applicable), safety and regulatory requirements. Experience/Education * High school diploma or equivalency required. Associates level degree in business or related field of study preferred * Driver’s license required with the ability to clear a MVR * 5 years overall work experience demonstrating the required skillsets Travel Requirements * Local and occasional regional travel may be needed. Work Environment * Indoor and outdoor work required. Other * The percentage of time spent performing the key accountabilities of the job may vary based on the manager, departmental or functional unit needs. * Analysis and Problem Solving – Analyzes and resolves business issues through the application of critical reasoning skills and general business experience. * Sharing Knowledge & Expertise – Drives business performance by developing and contributing specific technical or professional knowledge, skills and experience. * Demonstrates a professional attitude. * Teamworking – Is committed to working collaboratively to achieve business goals, building cohesiveness and identity with a work group, and valuing individual perspectives and contributions. Competencies Champions safety Collaborates Cultivates innovation Customer obsessed Drives Results Nimble learning * Join American Water…We Keep Life Flowing™ * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.