Americans for the Arts Hiring for RELATIONSHIP DEVELOPMENT COORDINATOR at Washington DC, District Of Columbia Full Time

ABOUT AMERICANS FOR THE ARTS

Americans for the Arts builds recognition and support for the extraordinary and dynamic value of the arts and serves, advances, and leads the network of organizations and individuals who cultivate, promote, sustain, and support the arts in America. The vision of Americans for the Arts is that the arts are recognized as integral to the lives of all people and essential to healthy, vibrant and equitable communities across the nation. Founded in 1960, Americans for the Arts is the nation’s leading nonprofit organization for advancing the arts and arts education. Americans for the Arts is headquartered in Washington, DC.

TEAM SUMMARY

The Development team is responsible for generating contributed revenue, building, and sustaining relationships with individual, corporate, foundation, and government donors to generate the funds necessary to support Americans for the Arts’ work. Development team members partner closely with program staff throughout the organization as well as volunteer solicitors, including board members and other donors, on the fundraising effort. Overall, Development team responsibilities include strategy development; prospect research and identification; relationship building; volunteer management; proposal and report preparation; gift processing and acknowledgement; donor benefit fulfillment; and donor stewardship.

The Development team raises both unrestricted and restricted revenue and is situated within the Relationship Development Group which garners contributed and earned income. This work encompasses individual donors, both those making unrestricted gifts to the Annual Fund as well as individual major gift donors to restricted programs, and institutional giving with corporations, foundations, family foundations, and government donors focused primarily on generating restricted revenue.

POSITION SUMMARY

The Development Coordinator supports a wide variety of activities and administrative functions related to Americans for the Arts’ development effort. The coordinator works closely with the Relationship Development Group and the Database team to ensure timely processing and acknowledgment of all contributions and to maintain all standing development queries and mailing lists in the database. The coordinator will be a power user of the organizational database CRM.

The coordinator drafts correspondence, including gift acknowledgments, interim/final progress reports for funders, and stewardship pieces; maintains donor records (hard and electronic); coordinates donor benefit fulfillment; responds to donor inquiries; and helps with small-scale event planning, execution, and follow-up. This position requires the handling of sensitive information that must remain confidential. Discretion is essential.

The coordinator also collaborates closely with the Strategic Communications and Innovation team to help maintain the development sections of the organizational website and to prepare donor-specific content for social media channels and online/print publications.

This position may be assigned other projects and may also represent Americans for the Arts at functions, where appropriate. Some travel and evening work may be required. Americans for the Arts is based in Washington, DC, and requires a minimum of 1-day per week in office.

KEY DUTIES AND RESPONSIBILITIES

Key duties and responsibilities include, but are not limited to:

• Prepare gift acknowledgment letters and gift processing for individual gifts; lead responsibility for management of the low-dollar annual fund gift acknowledgment process, including online donation processing, acknowledgment, and reporting.

• Process corporate, foundation, and government gifts; draft acknowledgment letters and other related correspondence; and coordinate gift receipting.

• Maintain donor files in print and electronically.

• Update and maintain development database records, inputting contact reports, management-related notes, and other information relevant to gift processing and benefit fulfillment into the database.

• Develop and write standard operating procedures for gift processing in new database (NimbleUser)

• Prepare fundraising reports as required

• Help to coordinate production and mailing of annual appeals and stewardship correspondence associated with fundraising events as well as the Annual Fund, National Patrons Council, and Corporate Annual Fund programs.

• Coordinate all incoming donation payments, including monitoring all online giving mechanisms and coordinating with the Finance team on lockbox payments.

• Serve as a customer service representative for the Development Team, including monitoring the development email inbox and phone lines and responding promptly to donor requests.

• Coordinate donor stewardship efforts, including monthly email newsletters, postcard mailing, and donor events.

• Support operations for the Development team, including scheduling monthly team meetings and maintaining the development section of the Americans for the Arts website.

• Produce Board giving records and Board Annual Fund appeals and serve as liaison to Membership and Arts Action Fund teams in maintaining Board giving profiles.

• Preserve all confidential information pertaining to organizational relationships.

• Assist with other duties as requested by the Relationship Development Group.

  QUALIFICATIONS

• Development experience in a not-for-profit environment or commensurate administrative experience is required

• Experience with Salesforce, Nimble AMS, or other CRM database systems required; familiarity with content management systems (i.e., Drupal) and online giving platforms (i.e., Salsa) a plus

• Exceptional written and verbal communication skills

• Strong organizational skills, attention to detail, and the ability to handle multiple projects simultaneously are imperative

• Dedication to customer service and excellent relationship management skills, including maintaining  the integrity of confidential information pertaining to donors, organizational partners, and grant agreements

• Highly proficient with Word, and Excel, including formatting and formulas, Adobe experience preferred

• Ability to work independently with minimal supervision

• Position requires a professional accustomed to working collaboratively and in a fast-paced, results-driven environment with a positive attitude and a team-oriented approach

• A commitment to advancing the arts and arts education in America

• A positive attitude and an earnest interest in providing quality customer service to our members, stakeholders, and partners

• Ability to maintain healthy interpersonal relationships

• Ability to work with minimal supervision

• Excellent customer service skills

• Excellent verbal and written communication skills

• Strong organizational skills and the ability to handle multiple projects

• Strong Personal Computer (PC) skills including Microsoft Office (Outlook, Word, Excel, PowerPoint), Internet research experience, a basic knowledge of any Content Management System (CMS) and basic PC troubleshooting

  WORKING CONDITIONS

• This position works 37.5 hours per week Monday through Friday around core business hours (10:00 am – 4:00 pm ET)

• Some travel may be required

  COMPENSATION

  $55,000 – $65,000

  AFTA offers a full range of rich benefits along with competitive compensation.

  CULTURAL EQUITY COMPETENCIES

  Americans for the Arts acknowledges the existence of systemic and structural biases and believes it is necessary to be strategic and intentional in pursuing cultural equity (https://www.americansforthearts.org/about-americans-for-the-arts/cultural-equity) in all aspects of governance, operations, and programming. As an employee, you are expected to:

• Pursue substantive learning to achieve greater cultural consciousness by attending professional development opportunities.

• Support adoption of best practices to create a more diverse, equitable, and inclusive work experience for colleagues and external partners

• Strive to consider the people, places, and cultures that might be missing from your work and look for opportunities to increase inclusivity in all the work you do.

• Support the mission and vision of Americans for the Arts in all interactions with colleagues, members and stakeholders

   

  EQUAL OPPORTUNITY EMPLOYER

  Americans for the Arts believes that one of its greatest strengths is the rich diversity of its staff.

  We provide equal employment opportunity without regard to race, color, creed, gender and gender identity or expression, age, mental or physical disability, medical condition, including pregnancy and childbirth, religion, national origin, marital status, sexual orientation, ancestry, genetic information, political belief or activity, veteran or military discharge status, or any other basis protected by local, state or federal law and regulations under Title VII.

  The policy applies to all employment practices, including but not limited to recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws.

  All employees have the right to work in a workplace that is free of discrimination. Any person who believes they have been subjected to discrimination of any kind should contact their immediate supervisor or Human Resources. All complaints will be thoroughly investigated and any person violating this policy may be subject to disciplinary action up to and including termination. The law prohibits retaliation against any employee for reporting discrimination or perceived discrimination, or for participating in an investigation of incidents of discrimination or perceived discrimination.

   

   

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