PROAMPAC Hiring for Quality Clerical Job at Westfield, MA Full Time

Now hiring! Come work at a place to build your future and be an integral part of a fast-paced, safety-oriented, and growing industry! We are an ESSENTIAL employer that is ACTIVELY HIRING at our Westfield, MA facility!

ProAmpac is a leading global flexible packaging company with comprehensive product offerings. Providing creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We are guided in our work by five core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement and Impact.

The safety and health of our team is our top priority. ProAmpac has taken great steps to provide all personal protective equipment and sanitizing supplies to create a safe and healthy work environment for you.

We are actively seeking a quality clerical to join our growing team. If you are looking for a new opportunity with a leading packaging company, ProAmpac is looking for you to join our team!

What ProAmpac has to offer:

• 11 paid company holidays
• 401k with company match
• Medical, Dental, Vision, and other supplemental offerings
• Company-provided life insurance
• Disability insurance
• Wellness program – living a healthy lifestyle can get you a discount on your health insurance premiums AND other incentives

Position Summary

Responsible for assisting Quality department with various reporting tasks.

Essential Duties and Tasks

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.

• Fills out and sends Manual Certificates of Analysis (COAs) and Certificates of Compliance (COCs) daily.
• Diagnoses why automated COAs/COCs are not sent and rectifies.
• Compiles and maintains accurate Work Instructions for all COA/COC documents by Customer.
• Enter Customer Complaints (CCFs) and follow-up on open complaints to drive resolution.
• Maintains/Updates Quality Test Reports (QTRs) as required.
• Audits inbound supplier documentation and verifies COAs are received.
• Supports Quality Supervisor in documentation around Root Cause and Corrective Action (RCCA) for Supplier Corrective Action Requests (SCARs).
• Acts as internal auditor as needed.
• Participate in and actively audit the facility and its documents to verify compliance and areas for improvement for SQF, ISO, Customer, and Internal standards.
• Backfill Production Admin as needed.

Key Competencies

• Customer Focus
• Leverages Business Acumen
• Communication Proficiency
• Problem Solving/Analysis
• Organized
• Results Driven
• Business Acumen
• Technical Capacity

Work Environment

Work primarily in a climate controlled indoor environment with minimal safety/health hazard potential. Hearing protection, safety shoes and vision protection required.

This role operates in a professional office environment that requires some exposure to a manufacturing environment. Employee is rarely exposed to non-toxic/nuisance smells from chemicals, airborne dust, moving mechanical parts, high noise levels and hot/humid environmental conditions in the manufacturing area during extremely hot summer months.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Employee is regularly required to stand; walk; use hands/fingers to type, hold, handle, or feel; and reach with hands and arms. The employee is regularly required to talk or hear. The employee must occasionally lift and/or move up to 10 pounds.

• 1-3 years related professional experience.
• Education: College degree preferred
• Strong computer skills (Excel, Word, Internet)
• Statistical knowledge preferred.
• Excellent oral and written communication skills
• Strong attention to detail
• Ability to promptly follow up on issues through resolution.
• Excellent listening skills and organizational skills with the ability to prioritize work and multi-task.
• Must be able to work in a team environment.