ANZ Banking Group Hiring for Contact Centre – Home Lending Consultant Job at New Zealand Full Time

At ANZ our purpose is to shape a world where people and communities thrive, by improving our customers’ financial wellbeing so they can achieve incredible things.

Our high-performing teams of Contact Centre Lending Specialists play a critical role in making this happen, by supporting our customers to save for, buy and own their own home or investment property. As an ANZ Senior Personal Banker, your knowledge of the local market will help you build strong relationships with customers so you can coach them through the home loan journey and deliver an exceptional customer experience.

To grow in the role and invest in your future, you will build your own lending capability with great training and development opportunities and coaching support. This will provide you with a great, transferable lending skills that can take you many places within ANZ and across the financial services industry.

What will your day look like

In this role, you would have the opportunity to:
Provide an exceptional customer experience through the home buyers’ journey via our various CC channels: Inbound phone, Email & Online Store;

Upskill and service all CC customers: we ensure you are trained and skilled to support each of the CC channels;

Actively discussing ANZ’s full range of personal and home lending, insurance, transactional and investments products;

Build positive relationships with customers by ensuring their banking experience with us is easy, efficient, and accurate;

Demonstrate living the ANZ Values with customers and colleagues.

Role Details

Start Date: Tuesday 11 April, 2023

Training: You will receive comprehensive training to ensure you are fully equipped to succeed as a Lending Specialist at ANZ. Training includes Service Induction (April – June), Personal Banking (June – August) and Home Lending (September – October) with a mix of classroom and on-phone learning

Shifts: Variety of shifts available, all include one weekend day

Working Hours: Starting between the hours of 9:00am and 11:00am on the weekdays and between 8:00am and 10:00am on the weekends, working 7.5 hours per day, a total of 37.5 hours per week

Role Location: New Zealand wide

Role Type: Permanent

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Experience in secured or unsecured lending

A natural desire to deliver a great service experience every time and a capability of connecting with a diverse range of people;

A clear, well-spoken phone manner and a desire to learn in a dynamic environment; and

With your naturally empathetic and resilient nature you’ll be able to stay positive even when the pressure may be on.

You’re not expected to have 100% of these skills. At ANZ a growth mind-set is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

About ANZ

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 31749

Job Posting End Date

Sunday 26th February at 11:59pm NZST