ANZ Looking for Customer Protection Officer at Wellington, Wellington Region, New Zealand Full Time

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.

Customer Protection Officers work deep in the heart of operations, supporting and helping customers, the wider bank and third parties with their banking – on time and right first time.

In this role, you’ll have the opportunity to:

• Pro-actively and reactively provide information and support to our internal, external and third party customers interact directly with our customers to achieve great outcomes, whilst adhering to, and striving to exceed agreed service level agreements and ensuring a high level of accuracy
• Build strong and collaborative relationships with colleagues to achieve our objectives
• Get into the detail with a focus on high quality outputs. You’ll multi-task, interact directly with internal and external customers, investigate and problem solve
• Manage and follow a variety of processes and procedures across the wider CSS teams, and other duties. We’re all about sharing ideas and implementing improvements

Role Location: Wellington

Role Type: 9-12 month fixed term/secondment opportunit y

Ōu Pūkenga? – What will you bring?

To grow and be successful in this role, you’ll ideally bring the following:

• Strong time management, communication and customer focus
• Excellent data entry skills and a high level of accuracy
• Good investigation and problem solving
• Curiosity and a growth mind-set, eager to learn and develop
• The ability to multi-task whilst maintaining a high level of quality
• A track record of delivering results
• Sound judgement
• The ability to build relationships
• Working knowledge of MS Office products e.g. Excel, Word, Access
• A good understanding of customer transactions and systems
• A high level of resilience for both large workloads and challenging conversations

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com.

Te Rā Ōtinga – Job Posting End Date

07/11/2023