In New Zealand, our brokers are locally available in over 70 communities around the country. Whether it’s personal, business, or Agri insurance – our brokers are real humans that are passionate about ensuring our clients are properly protected.
This is an office-based position located at Aon’s Head Office at the Aon Centre in the Commercial Bay precinct. This is a Full Time, 12 Month Fixed Term role.
Aon is in the business of better decisions
As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
The Opportunity
As we look to continue the investment into our Complaints Management Process, a core functionality within Aon, we are currently seeking a Complaints Administrator to support our front-line team in capturing and resolving Complaints and enabling Aon New Zealand to adhere to the mandatory reporting framework.
As a Financial Services Licensee, Aon has an obligation to have an effective Complaints management system in place, which among other things requires Aon to establish and maintain controls designed to effectively mitigate risk present within its operating environment.
The role is an extension of Aon’s current complaints handling process, and you will play a key role that will be responsible for oversighting Complaints by driving and enhancing the Complaints Management Program.
What the day will look like:
You will have responsibility for leading your own workload and planning your day based on priorities.
The Complaints Administrator will have Super User access to ACM and will be able to perform the main tasks per below to support end users of the system:
How This Opportunity Is Different
In this role you will have the chance to create a real difference through teamwork. You will be working with branch managers, brokers, legal and compliance team, learning and development team, operations team as well as senior leaders.
You will have complete ownership of your own workload and be responsible for the end-to-end management of the process. Through your experience and input you will be able to motivate change and have a positive impact on member and colleague experience. There is an opportunity for your ideas and opinions to be heard and to drive continuous improvement.
Skills And Experience That Will Lead To Success.
We are looking for someone to join our team who is excited about the opportunity to take full ownership for the end-to-end process as well as having the ability to make suggestions about opportunities for process improvement.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [email protected]
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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