AppleOne Hiring for Bilingual Spanish Social Worker – $54K at National City, CA Full Time

Seeking a Bilingual Spanish Social Worker to assist with the registry and quality assurance of the program.

As a member of a team, this position is responsible for calling current Registry caregivers to confirm their availability to work for Registry clients. Individual should have strong telephone communication skills, be interpersonal, display professionalism, and exhibit good written skills. Bilingual in English and Spanish is preferred for this position.

• Contact caregivers on list generated by Registry caregivers to confirm their availability to work for Registry consumers
• Contact caregivers who have failed to update their availability through calls, letters, emails, or text messages
• Contact interested caregivers applying to the Registry Job Board
• Track caregivers who have failed to update their availability or refused recent assignments for various reasons with the intent of placing them on •Hold• or removing them from the Registry
• Use professional and tactful communication while enforcing the Registry availability expectations of caregivers
• Relay information regarding availability options, including information about going on inactive status, removing

themselves from the Registry, updating availability right away when taking on new assignments, etc.

• Listen to caregivers and collaborate with them to create a strategy that works with their needs and schedules to

ensure they are available to work for Registry customers

• Answer caregiver questions about their potential work schedules and precisely how they can help them

understand their options

• Maintain and regularly update the Emergency Back-up Services (EBUS) program by confirming caregiver availability, adding, or removing them from the ongoing list, and facilitating 3-way phone interviews with clients
• Enter and/or update information in PARTS database following communication with caregivers, clients, or Registry staff
• Complete administrative duties before and after interacting with customers, including paperwork
• Create weekly and monthly statistical reports
• Call caregivers who have reportedly not been answering their phone or returning phone calls from customers or Registry staff
• Call caregivers who have been reported as being unavailable, by customers and Registry staff, which conflicts with their Monthly Availability Update
• Communicate with Social Workers and Registry staff, and other professionals, as needed

Seeking to fill the position as soon as possible. Submit your resume for consideration. AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

0-1 years