AppleOne Hiring for Remote Customer Support Coordinator at Denton, TX Full Time

The Remote Customer Support Coordinator will communicate with consumers quickly and efficiently, troubleshoot issues and escalate when necessary, and collaborate with other team members to ensure errors and issues are reported and prioritized. They must have impeccable interpersonal, customer service, and communication skills and have the capacity to respond to requests with varying degrees of complexity in a short amount of time. The coordinator will support channel communication including phone calls, emails, chat interactions, and social media messages. They must be a quick learner with a strong ability to multi task and have familiarity with video streaming and digital apps, as well as the associated technology and operating systems.

We will send you the equipments and everything required for the position.

This is a contract temp 3 months with possible extension..

Flexible with 24/7 call center hours so have to have open schedule.

Interviewing today and look forward to learning about you!

Pay Rate is $18-20/hour fulltime hours

Looking for great professional resumes and will call to interview..

Requirements

? Associate degree or equivalent 2-years customer service experience with a great professional resume;)

? Knowledge of mobile apps, connected devices, and digital TV technology

? Demonstrated professional customer service skills: solutions mindset, helping to nurture a passion for customer service

? Experience with Zendesk preferred but not required

? Proficiency with Office Suite and demonstrated competency in learning new software

? Strong technical skills and ability to type at least 45 words per minute

? Ability to craft consumer-facing communications in an adept way to maintain consistent branded voice

? Ability to multi task by troubleshooting steps while maintaining customer and internal team communication

? Ability to think strategically, assess opportunities, and provide creative solutions to complex problems while remaining flexible and adaptable

? Strong analytical and critical thinking skills

? Superior customer service and communication skills (both written and verbal) with the ability to interact and support different levels within the organization

? Ability to adjust priorities and manage time wisely in a fast-paced environment

? Commitment to teamwork through relationship-building, reliability, trust, and collaboration

? Must have the legal right to work in the U.S.

AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

0-1 years