Aramark Hiring for Contact Center – Customer Service Agent – REMOTE at Nashville, TN Full Time

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing – a new challenge, a sense of belonging, or just a great place to work – our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Job Description

This is a fully remote position. We are looking for qualified candidates, nationwide! Flexible scheduling between the hours of 7:00 A.M thru 8:00 P.M. CST – 7 days a week to allow for optimal opportunity. Comprehensive benefits including Vacation/PTO, competitive health/dental/vision insurance, and tuition reimbursement are available to those that qualify.

The Business Support Contact Center provides customer service support for several programs offered by Aramark across multiple lines of busines including our Corrections, Sports and Entertainment, and Business Dining services. Each program offers its own unique product line to best support its ever-growing clientele and offer the highest quality products at competitive market value. In turn, the level of service provided must match the amazing quality of the products thus, the level of customer support is truly white-glove service.

Inbound Customer Service Clerks assist our customers with placing new orders, which routinely provides upsell and cross sell opportunities, as well as answering questions about existing orders. Our best agents have a passion for delivering service excellence, possess a strong sales aptitude, and leverage outstanding communication skills to effectively handle the most challenging situations. Support is provided in a traditional contact center environment handling inbound phone calls and emails.

Job Responsibilities

• Manage a high volume of inbound phone and email contacts from customers who are calling to place orders or ask questions about existing orders.
• Develop and maintain a proficient working knowledge of our multiple systems, policies and procedures
• Assist in troubleshooting order issues using a “First Call Resolution” strategy; utilize sound judgement to effectively research and resolve order issues using win-win solutions
• Using basic sales techniques, provide customers with the knowledge and support they need to identify which product is best for their situation; upsell on every interaction to increase the value of the order
• Easily navigate through multiple systems and websites; educate customers on how to leverage online tools when appropriate
• Meet weekly, monthly, and yearly Key Performance Indicators (KPIs) for quality, customer satisfaction, and general productivity levels

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous experience providing customer service in a call center environment preferred
• Superior customer service skills; must be passionate about delivering quality service and making a difference in the customer experience
• Excellent problem solving, complaint resolution and negotiation skills
• Effective oral and written communication skills; must demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
• Ability to remain calm and positive when dealing with irate, escalated callers
• Self-motivated and results-oriented; sets goals and strives to meet goals
• Ability to learn quickly and adapt to change in a fast-paced, high performance culture
• Must be dependable by demonstrating exceptional habits of attendance and schedule adherence
• Possess strong computer skills – Windows, Excel and Outlook – and be internet browser proficient
• Reliable home internet or the ability and willingness to attain.
• Bilingual Spanish preferred

Benefits

• Flexible work arrangements
• Paid Time Off (PTO), Vacation, nine (9) paid holidays
• Volunteer days, community partnerships, Employee Assistance Program
• Your choice of three medical plans, two carriers to choose from & My Healthy Changes well-being program
• Adoption Assistance & Paid Parental Leave
• Tuition Funding Sources and Scholarship Programs
• Retirement plan with match on annual contributions
• Employee Stock Purchase Plan

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