£26,000 per annum + generous benefits
Based on-site at our Manchester Study Centre
Permanent
Full time
The Opportunity:
At Arden University, we pride ourselves on being true innovators, disruptors and pioneers. Our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education. We are currently looking for a Student Support Advisor to join our Student Success Team, to provide daily support to our student body on a wide range of issues.
You will be the first point of contact, communicating with students in person, via phone, email, live chat and messenger, listening to a range of customer service issues and offering unique and innovative solutions to each problem. You will aim to go ‘above and beyond’ to deliver an exceptional service recognising that a personal, friendly, approachable interaction is always expected.
About You:
We would like to hear from applicants who have considerable customer service experience in a student/customer facing capacity, both over the phone and face to face, along with a passion for helping people to succeed, and the willingness to learn new skills. You will need to have excellent written and verbal communication and interpersonal skills, and the ability to prioritise and organise a varied workload in a busy and fast-paced environment. You will also need to have good IT skills with the ability to manage databases. If this sounds like you, we would love to hear from you.
Why Arden:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
Arden’s values:
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. For the full job description, click here, or to start your journey with us, click apply!
Closing Date: Friday 6th January 2023
Please be aware that the business will be closed between the 23rd of December and 3rd of January for Christmas and New Year so it may take a little longer than usual before we review your application.
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
As an Equal Opportunity Employer, we recognise, and studies confirm, that often underrepresented candidates in the work place are less likely to apply to roles unless they meet all skills and experience of the position.
At Arden we celebrate diversity and are committed to creating a diverse and inclusive workplace, therefore we make sure that our recruitment and selection processes never discriminate based upon age, race, religion, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, or pregnancy, and actively welcome applications from all groups.
So, if you want to be part of Arden and our journey, but you feel that you’re missing some of the skills or experience the role requires, then we encourage you to apply anyway as you may make a great candidate for this role or others!
Think you have what it takes to join the Bear Care team? Our Apprenticeships are completed on a Full-Time basis...
Apply For This JobInternational Student Advisor Student Experience Location: Guildford Salary: £28,762 to £33,314 per annum Fixed Term for 12 months Post Type:...
Apply For This JobAs well as continuing the development of our core MBBS programme, the School of Medicine has broadened its offer by...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Job details Job reference 22/109905 Date posted 13/06/2022 Application closing date 27/06/2022 Salary £34,304 –...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> SCHOOL / SERVICE School of Health Sciences DEPARTMENT Student and Academic Administration LOCATION Myddelton Street...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> The Division of Physiotherapy and Physician Associate is seeking to recruit a permanent Lecturer to...
Apply For This Job