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United States
Arkansas Government Job Hiring for QUALITY ASSURANCE COORDINATOR at Little Rock Full Time
QUALITY ASSURANCE COORDINATOR
Date: May 18, 2022
Req ID: 19171
Location:
Little Rock, AR, US, 72202
Category: DEPT CAREER ED – REHAB SRVCS
Anticipated Starting Salary: $45,010
Position Summary
The Quality Assurance Coordinator (QAC) is responsible for planning and directing the quality assurance program for an agency. The QAC evaluates program services and identifies areas in need of improvement and submits programs to superiors or committee for approval. Provides technical assistance to agency personnel on quality assurance by conducting team training sessions in audit methodology and procedures. Conducts audits, reviews staff reports of audit findings, and investigates reasons for problems, errors, or lack of quality of services. Attends various meetings regarding quality assurance and serves as a liaison with other state, regional, and national agencies and groups concerning related programs. Compiles information and recommendations into various program reports and presents to the DSB Field Administrator and/or DSB Administration for review. Develops and modifies agency-wide polices, procedures and standards related to quality assurance programs and ensures program compliance with state and federal laws and guidelines. Occasional in state and out of state travel is required.
Education and Professional Work Experience
Minimum Qualifications
The formal education equivalent of a bachelor’s degree in business administration, human services, or related field; plus four years of experience in evaluating or auditing programs, including two years in a supervisory or leadership capacity.
Knowledge, Skills, and Abilities
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Knowledge of supervisory practices and procedures.
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Knowledge of quality assurance procedures or programs.
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Knowledge of state and federal laws and agency standards concerning quality assurance.
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Ability to communicate information and provide technical assistance to agencies regarding quality assurance.
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Ability to plan, organize, and oversee the work of subordinates.
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Ability to research, analyze, and evaluate information and prepare reports.
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Ability to interpret state and federal laws and regulations and agency standards concerning quality assurance.
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Ability to conduct audits of agencies’ operations, investigate problems, and gauge quality of service.
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Ability to utilize computer software and applications.
Job Responsibilities and Expected Results
Key Business Processes/Duties
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Understanding of WIOA and RSA requirements and policies
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Understanding of Federal and State policies that impact DSB
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Development and implementation of accountability reviews and guidance for staff
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Clearly outline goals and expectations to staff and to report on those back to administration
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Experience and ability to partner both internally and externally
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Demonstrates strong communication skills to allow for presentations (internal and external), communicating new policies and directives, and to receive and provide feedback in a positive and constructive way
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Advocates for and to staff as well as to provide guidance and consultation on policies, procedures, and challenges that may arise
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Development of strategic plans for current and future division goals.
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Analyzes original plans and procedures, notes problems encountered & effective solutions.
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Develop and implement policies and procedures to enhance case management and compliance, including improving, developing, and reviewing forms and resources for staff.
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Researches and analyzes information to provide guidance and information to staff
Position Information
Class Code: X062C
Grade: GS08
FLSA Status: EXEMPT
Salary Range: $45,010.00 – $65,265.00
Summary
The Quality Assurance Coordinator is responsible for planning and directing the quality assurance program for an agency. This position is governed by state and federal laws and agency/institution policy.
Functions
Supervises administrative support staff by interviewing applicants, making hire or termination recommendations, training, assigning and reviewing work, and evaluating the performance of incumbents. Evaluates program services and identifies areas in need of improvement and submits programs to superiors or committee for approval. Provides technical assistance to agency personnel on quality assurance by conducting team training sessions in audit methodology and procedures. Conducts audits, reviews staff reports of audit findings, and investigates reasons for problems, errors, or lack of quality of services. Attends various meetings regarding quality assurance and serves as a liaison with other state, regional, and national agencies and groups concerning related programs. Compiles information and recommendations into various program reports and presents to the Quality Assurance Committee for review. Develops and modifies agency-wide policies, procedures, and standards related to quality assurance programs and ensures program compliance with state and federal laws and guidelines. Performs other duties as assigned.
Dimensions
None
Knowledge, Skills and Abilities
Knowledge of supervisory practices and procedures. Knowledge of quality assurance procedures or programs. Knowledge of state and federal laws and agency standards concerning quality assurance. Ability to communicate information and provide technical assistance to agencies regarding quality assurance. Ability to plan, organize, and oversee the work of subordinates. Ability to research, analyze, and evaluate information and prepare reports. Ability to interpret state and federal laws and regulations and agency standards concerning quality assurance. Ability to conduct audits of agencies’ operations, investigate problems, and gauge quality of service. Ability to utilize computer software and applications.
Minimum Qualifications
The formal education equivalent of a bachelor’s degree in business administration, human services, or related field; plus four years of experience in evaluating or auditing programs, including two years in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Licenses
None
Nearest Major Market: Little Rock
