Asante Hiring for Remote MyChart Support Tech at Medford, OR Full Time

PLEASE NOTE: this is a remote/work from home position – however, due to our pay practices, qualified candidates MUST reside within one of the following states: Oregon, Washington, Idaho, California, Nevada, Colorado, Arizona, Oklahoma, Texas, Georgia, Tennessee, Kentucky, North Carolina and New York. While candidates need to live or relocate to one of the aforementioned states, working remotely will require reliable broadband internet and personal cell phone service. Remote work may include working day-to-day operations during PST business hours or online training.

WHY ASANTE

Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don’t matter as much as your creativity, drive, and passion.

Our culture, values and people create an environment of sustained medical excellence. All three Asante hospitals have earned five stars from CMS for overall quality – the top rating given. In fact, Asante accounts for three of the five Oregon hospitals to achieve this rare honor.

POSITION SUMMARY

The Health Information Support Tech for MyChart is responsible for providing end-user (patient) support for the MyChart application. This role encompasses an entry-level understanding of the PC and printer hardware, network connectivity, PC operating systems and software, Epic and the MyChart applications. The MyChart Support Tech also provides support to the department by providing training on the application and additional responsibilities include upgrade education, coaching and problem solving with internal and external users.

As a MyChart Support Tech – you will have the opportunity to:
Perform technical support duties for MyChart to include providing timely service to customers such as resetting passwords, establishing accounts, communicating status of requests, and demonstrating a call closure rate

Develop and maintain Epic MyChart training materials

Provide education regarding changes to MyChart to Health Information Services and Clinical office teams

Provide one-on-one feedback as needed regarding MyChart and Release of Information

Use quality monitor statistics and graphs to demonstration improvement and prepare statistical reports and attend meetings to report findings and assist with development of corrective action plans

Serve as a liaison between the organization and patients and provide information regarding privacy regulations and policy as related to MyChart

May provide release of records through the MyChart application when appropriate

QUALIFICATIONS

Education

Associate Degree or professional training in health information management, health information systems, information technology, technical support – or the equivalent in education and experience (such as an additional 2 years of relevant experience if no degree), is required.

Experience

Minimum 2 years of experience in a healthcare and/or IT or IS environment providing knowledge of at least one of the following is required: health information management; clinical services; technical support

Licensure/Certifications

While none are required, the following Health Information/computer related certifications are preferred: Epic, A+, MCP, HCI CSS, or HCI HDA

What We Offer

Competitive starting wage

Comprehensive benefits including medical, dental, vision, and wellness

Excellent retirement package with up to 6% employer contribution

Generous Earned Time Off

Tuition reimbursement after one year of service

About Asante and Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante’s entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values – traits that guide us as we serve patients and the community:

Excellence – Respect – Honesty – Service – Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.