Asendia Looking for Service Partnerships & Business Account Manager Oceania at Auckland, New Zealand Full Time

Asendia empowers businesses to grow across borders with a range of international e-commerce delivery services. Launched in 2012 by La Poste and Swiss Post, Asendia is a growing company relying on the combined expertise of over 2000 employees across 4 continents. With operations across North Asia, South Asia, and Oceania, we bring together a wealth of international and local expertise, and a network that delivers to over 200 countries and territories. Asendia in APAC provides e-commerce parcel solutions for e-tailers selling internationally, as well as several value-added services too, including returns and fulfilment. Globally, we have acquired a number of companies to enhance our services, including eSW a global e-commerce software business.

Service Partnerships & Business Account Manager Oceania

We are looking for a Service Partnerships & Business Account Manager for the Oceania markets, especially in Australia and New Zealand. This position is reporting directly to the Managing Director Oceania and will be based in either New Zealand or Australia. The incumbent is responsible for driving business growth with existing partnerships and new clients, develop a network of contacts to attract new clients, research new market opportunities and oversee growth projects, making sales projections and forecasting revenue, in line with projected income.

To ensure that Customer Experience is maximised through effective and efficient administration of our service partners. This role includes contract negotiation and key account management and new business development. You will be supporting the sales activities by providing excellent service to customer and taking control over critical commercial issues and resolve, escalate and/or close cases.

You will manage the day-to-day operational issues from both internal stakeholders (Operations, Sales & Marketing) and external stakeholders (local partners & customers) to ensure smooth operations in both Customer Service and Operations functions.

Responsibilities:

• Creating development plans and forecasting sales targets and growth projections.
• Supporting customers’ daily commercial and operations requests.
• Meeting existing and potential clients and building positive relationships.
• Liaising with colleagues to develop sales and marketing strategies.
• Identifying market opportunities through meetings, networking and other channels.
• Training business developers and sales colleagues.
• Preparing sales presentations, management reports, financial projections and sales targets.
• Require working in a client’s business or in an office whenever is necessary.

Requirements:

• Bachelor’s degree in a Business Administration or relevant disciplines; or with equivalent relevant work experience.
• Minimum 5 years of relevant experience in Account Management/Business Development/Sales in cross border logistics (Express or Postal).
• Excellent communication skills including the ability to develop effective working relationships, manage stakeholder relationships, negotiate and influence outcomes and represent Asendia at internal and external meetings and functions.
• Strong problem-solving skills and multi-tasking abilities in a fast-paced environment
• Strong customer-oriented mindset, self-driven and strong business acumen
• Good communication, presentation and interpersonal skills
• Proficiency in spoken and written English and knowledge of another language is a plus.

Our mission is to excel in every interaction with our customers. Our values are trust, friendliness, ease of use and our commitment to sustainability.

Employee’s wellbeing and corporate social responsibility are at the heart of our core values. We wish to instil a strong culture of corporate social responsibility within every employee and hope to create a positive and productive environment where employees can thrive.

If this sounds like the kind of place you would like to work and the sort of role you are looking for, then get in touch, we are waiting to hear from you.

Please send your application in English to: [email protected]

reference number “BAM062023_ASOC”

All personal data collected will be used for recruitment related purposes and treated in strictest confidentiality. Applicants not hearing from us within 2 months may consider their applications unsuccessful. All personal data supplied will be destroyed after completion of the recruitment process.