ASOS Hiring for Service Now Administrator at London Full Time

We’re ASOS. We blend our flair for fashion with our love of cutting- edge technology, but more importantly were interested in how we can bring the best out of you.

We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgment, and channel your creativity into a platform used by millions.

The Accounts Payable Team is an important function that requires those with vision, the ability to deliver change, efficiency, attention to detail and of course results.

We are currently a team of approximately 50, split into five key teams – Stock, Non-Stock & Payments, Data and Admin and lastly Reporting.

The Stock Team is responsible for matching and payment of all stock that has been receipted into our warehouses. The Non-Stock Team is responsible for matching and payment of all invoices that are not stock related as well as employee’s expenses. This role interfaces with all these teams as well many internal and external stakeholders.

The teams consist of 1 Senior Finance Manager, 4 AP Managers, 3 Supervisors, 4 Seniors, AP Assistants, 2 Data/Admin Assistants, 1 Data Analyst and Payment Assistants.

The team is varied in age, which brings a wealth of knowledge from different business sectors. The teams work very well together as everyone gets on and will help each other out when needed. The team have fun together both inside and outside of work. However, they work just as hard to meet the business goals and objectives of AP and ASOS.

THE ROLE

Responsibilities include but are not limited to the below.

• Manage documents in the “Staging field” in Dynamics 365. Investigate data irregularities, (dates, currency, PO Numbers, duplications) and resolve them.
• Assist AP Assistants with queries which can include missing invoices and invoices processed to the wrong account.
• Identify data integrity issues in other systems
• Manage invoices being processed to Dynamics 365
• Manage third party invoice scanning solution and identify issues and escalating where necessary
• Delete invoices identified and requested by the AP Teams
• Work with suppliers to improve invoice compliance
• Set up new suppliers in Oracle, Dynamics 365 and Extranet ensuring all paperwork has been authorised in line with ASOS policies
• Amend supplier details
• Close supplier accounts no longer required by ASOS again ensuring company procedure is followed
• Reporting any Staging issues to Data Manager of with the FinSys Team
• Adhoc projects and duties as required by the business

Reporting

• Update weekly KPI reporting for Managers meetings.
• Produce ad hoc reports for internal purposes
• Assist the Reporting Team when required

What Success Looks Like

• Excellent attention to detail
• Delivery to deadlines is key
• Flexibility to assist with any adhoc duties required by the management team or stakeholders
• Provide exceptional support at all levels internal and external.
• Interrogate and analyse reports. Be able to identify issues, root cause issues and have the ability and confidence to provide solutions
• Cultivate and maintain good internal and external working relationships
• Escalate issues appropriately and in a timely manner
• Suggest any improvements based on fact following investigation

Experience

• No previous experience required, only a willingness to learn and be committed to deliver work of the highest standard.

Skills

• Outstanding attention to detail
• Accurate and logical approach to work
• Exceptional problem-solving skills
• Ability to prioritise and work to deadlines and tenacity to see tasks through to completion.
• Good communication skills both verbal and written
• Ability to work in a fast-paced environment and adapt to rapid change whilst remaining focused
• Ability to use your own initiative and be able to self-manage your workload
• Basic Excel skills a must

Additional Information

What’s in it for you?

• Competitive salary, bonus and pension matching.
• Life insurance, free private medical care, cycle to work scheme and more.
• A bespoke flexible benefits scheme catered to you.
• 25 days holiday and never work on your birthday again!
• Free modern onsite gym, plus personal training and wellness rooms.
• A dynamic social environment, from company-wide sports days, charity days, ‘Give A Week Away’ opportunities to visit our charity partners in India and company-wide celebrations to name just a few.
• Huge staff discounts and sample sales.

We want our people to be whoever they want to be. That’s why we’re committed to creating a truly inclusive culture at ASOS, but how’re we doing it?

Through our Fashion with Integrity strategy we are driving diversity, equity and inclusion across every aspect of ASOS and ensuring every ASOSer can be their authentic self at work. We want our people to be whoever they want to be, because we believe people who bring their best selves to work, do their best work.

We’re proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter. We’ve also recently been placed 8th in the Inclusive Top 50 Companies Employer List too.

There are safe space employee networks and we host a monthly DEI events series to help support and celebrate all of our people. We are constantly listening to our people, evolving, changing and taking a flexible approach to how we make ASOS truly inclusive.