Aston Carter Hiring for Lead Dispatch & Data Entry Clerk at Marysville, Ohio Full Time

Aston Carter’s Client, a leading fleet management and vehicle relocation company, is seeking Customer Support and Logistics Specialists to assist with the driver dispatch, vehicle assessment, order documentation, and internal communication between their departments!

Schedule: Monday – Friday

Hours: 8:00AM-5:00PM

Compensation: $20/hr

Essential Functions:

• Effectively manage direct communication with customers, both FMCs as well as their clients.

• Manage details of each request placing information in specific areas of the order to ensure full understanding of customer requirements.

• Address questions and offer solutions to customers, both internal and external, using sound judgement to resolve issues, reduce delays and enhance the customer experience.

• Monitor and manage team dashboard and views to complete tasks and keep orders moving.

• Manage processes to completion, participating in all order phases to ensure customer satisfaction.

• Negotiate transportation, registration and repair issues and solutions with customers.

• Organize daily activities to ensure completion through provided tools. Respond to emails promptly and courteously, within the industry standard of 4 hours.

• Provide exceptional customer service by developing professional working relationships with clients, field offices, co-workers and vendors and following all standard processes to completion.

• Accurately complete all assignments that management deems necessary to advance the Company’s daily business needs and operations.

• Demonstrate the ability to perform activities inherent to the department’s responsibilities and assist when necessary to keep service delivery on track.

• Conform with and abide by all regulations, policies, work procedures and instructions.

• Demonstrate reliable and predictable attendance.

• Providing special project support to all departments within the organization

The Ideal Candidate Has:

• Prior logistics or dispatch experience OR 6+ months experience handling heavy inbound calls

• 6+ months experience with scheduling and coordination

• Comfortability operating in a fast-pace

• Experience using Excel Spreadsheets for tracking data

• Proficiency typing at a faster pace

  About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.