Aston Carter Hiring for M.R – Tier 1 – Member Support Specialist at Tucson, Arizona Full Time

Member Support Specialist paying $14/hour

Completely remote

Additional Skills & Qualifications:

Must haves – Min of 1 year, max of 5 years of Customer support / member support experience.

Tenure of 1 – 1.5 years of experience. with companies that shows loyalty.

Email, Email response, Chat, Tickets, Inquiries, Chat Response, Retention, Frequently Asked Questions, conversion, virtual customer support role,

•Positive, great attitude and is coachable

•Quick learner, fast typer (65+ WPM)

•Flexible, accommodating of change

•Ambitious, hard working, execution-oriented, eager to get results and succeed

•Tech-savvy – being able to grasp, operate and master complicated computer systems

•Excellent communication skills – oral and written

•Being able to present and convey ideas clearly and confidently

•Love to help people!

Description:

These Aerotek managed member support team will be responding to email inquiries about Betterhelp’s platform and services. They will be answering both Tier 1 will be coming from Better Help members/users of the app. Questions are mostly in regards to refunds, financial aid and subscription questions. These Member Support Reps will be measured by conversion of these users such as price, inability to afford, password resets and how to set up membership.

They will be handling over 180-200 separate interactions each day and must be professional and efficient when typing responses.

Skills:

Customer Support, Support, Help desk, Call center, email, Ticketing System, Customer Experience, Customer Service, Member service, Chat support, Csr, Health care, typing

Top Skills Details:

Customer Support,Support,Help desk,Call center,email

Experience Level:

Entry Level

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.