Job Description:
Will be taking inbound calls from patients that need to schedule diagnostic appointments.
This individual will be responsible for asking screening/intake questions and passing that information along to the scheduler who will then call the patient back to schedule the appointment.
This person will NOT be doing the scheduling themselves, just taking initial information.
Additional Skills & Qualifications:
Minimum 1 year of call center experience (healthcare call center is preferred but not necessary)
Customer service skills
Experience de-escalating issues
Comfortable with a minimum of 60 calls per day
Experience Level:
Intermediate Level
Hours:
8-4:30PM or 8:30-5PM
Skills:
Customer service, Health care, Call center, Schedule appointments, Data entry, Medical terminology, Medical, phone customer service, triage, computer skills, epic systems, emr, healthcare industry, call center experience
Top Skills Details:
Customer service,Health care,Call center,Schedule appointments,Data entry,Medical terminology,Medical,phone customer service,triage,computer skills
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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