Athena Looking for Client Onboarding Manager at Remote Full Time

Our customers are ambitious, high-impact CEOs, founders, and execs. They have started 100+ companies, raised billions in venture capital, taken companies public, worked in the White House, invested in Facebook/Uber/ Airbnb, run professional sports teams, Governor of US states, and competed in Ironman races and the World Series of Poker.

They’ve joined Athena to get more leverage, more impact, more success, and more time via their relationship with their top 1% Philippines-based Executive Assistant. They are world-class humans who want to get world-class at delegation.

Job Qualification:
Extensive experience in client onboarding and management which includes end-to-end establishment of global teams from acquisition to deployment and transformation

Passionate in client services and strong desire to deliver exceptional results

High-level Responsibilities:
Owns the client relationship in the first 60 days, responsible for launch rate through 60 days to portfolio client.

Accountable for change management and easing friction to a new relationship.

Will hold facilitated feedback sessions and in some cases host uncomfortable conversations.

Specific Projects:
Responsible for the onboarding and integration of new clients in Athena.

Must be comfortable training clients and holding them accountable to delegation activities.

Will hold facilitated feedback sessions and in some cases host uncomfortable conversations.

Organizing orientation sessions for the new clients.

Coach and mentor, a team of Onboarding Analysts to achieve defined performance metrics (measured daily, weekly, and monthly)

Must build matching process fully optimizing for EA lag to revenue.

Assisting with ad hoc projects as required.

Maintaining team morale, motivation, and ensuring a good work ethic