Auckland Transport Looking for Customer Care Representative – Part-time and Full-time Opportunities at Auckland City, Auckland Full Time

• Have experience dealing with various customer enquiries?
• Work within a friendly, supportive team environment
• Multiple positions available – part-time and full-time
• July 11th start date

We’re working to shape our city and provide transport choices for a growing, vibrant Auckland. Our people bring the best of local and international expertise, and we take pride in a diverse team of forward thinking, passionate people providing innovative and realistic answers to the city’s transport challenges.

Our focus is on exceptional people experiences and creating a culture where our people can thrive. To help us on this journey, we are seeking exceptional part-time and full-time Customer Care Representatives!

Te Whiwhinga mahi | The opportunity

In the Customer Services space we’re on a journey to change the way we deliver services to our customers and have a number of new and exciting roles to help us along this journey.

We’re building new capabilities across technology, process and our people to deliver better customer service outcomes, so, if you are looking for a dynamic and challenging role to help you grow as an individual then this is the role for you!

Our contact centre manages a wide variety of customer interactions with some of the duties including;

• Delivering first class customer experience
• Dealing with inbound and outbound calls and communications
• Assisting with public Transport and AT HOP queries

We have a passion and drive to deliver easy customer journeys for Tamaki Makaurau through creating safe, helpful and easy ways for the public to connect with Auckland Transport. As a Customer Care Representative you will share our passion and be the voice of Auckland Transport!

Ko koe tēnei | About you

In this role you will expected to provide excellent customer care to all customer enquiries, providing efficient, effective and accurate responses. Customer enquiries may be in the form of an inbound or outbound call, and/or a written inbound or outbound communication.

You will be a proactive and innovative thinker, helping manage the reputation of Auckland Transport by alerting/escalating trending information and communicating approved content and in customer appropriate manner.

To be considered for this role you will ideally have:

• Previous customer service experience, this could be contact centre, retail or hospitality
• A positive attitude and willingness to learn
• Great communication skills both written and verbal

Ko wai mātou | About us

At AT we embrace inclusion and fully support building a diverse workplace, to support this our Hybrid Working Initiative empowers our people to work flexibly in ways that work for them, our customers, and AT. All hybrid options are designed collaboratively with individual and teams needs in mind, we aim to collaborate intentionally and create protected mind-space to be creative, we invite you to talk to us early in the process about how hybrid working might work for you.

If you want to be part of an amazing team, are keen to share your skills and experience with others, are positive, as well as being keen to contribute to the community, then please apply online today.

Please note if you are successful in this role you will need to be available to start on the 11th July and commit to a 4 week full-time training programme Monday-Friday, after this you will then commence on rostered shifts.

With current Covid 19 alert level status in Auckland it may be required for interviews to be held via MS Teams. Don’t worry, were a friendly bunch on video as well as in person!!