AVI-SPL Hiring for Onsite Support Technician – 4342-3737 at Schaumburg, Illinois Full Time

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/10810580 Description

Job Summary This position is for onsite assistance only and is
responsible for collaborating with our client’s management team and
other company employees to deliver an array of customer service focusing
on integration and installation assistance in conference rooms.
Essential Duties and Responsibilities Operate and test daily
functionality of all AV and integrated conference rooms Perform routine
testing and problem diagnosis for projectors microphones speakers
amplifiers & LCD/Plasma Displays Perform preventative maintenance to
resolve problem or identify resolution to appropriate vendor or
manufacturer Troubleshoot AV/V problems last minute as required as well
as non-critical situations Assist with company meetings/functions that
require use of AV infrastructure (audio video conferencing webcasting
visual display or projection and control system (AMX Crestron)
operations Interact with client Customer Help Desk ticketing system to
respond to end user requests Coordinates with client staff to determine
AV basic infrastructure requirements for any new conference room or
media design Setup and breakdown of all onsite meetings Daily system
testing to ensure equipment and room functionality Responsible for
escalating all “next level” break fix issues to their manager for
resolution Perform remote testing for local and regional offices Ensure
all AVS spaces are presentable for useOther duties assigned as
neededSkills and Abilities Effective communication and interaction with
employees clients and colleagues and the ability to work effectively
with all levels of the organization Ability to test equipment and
perform basic troubleshooting Ability to work and think independently
and ensuring to meet deadlines Basic computer knowledge Knowledge of
basic signal flow for audio video and control Ability to balance
multiple tasks with changing priorities Strong organizational skills and
excellent attention to detail Excellent communication and interpersonal
skills both verbal and written Demonstrated customer service focus and
client communication skills Valid Driver’s License and a Motor Vehicle
Record that meets AVI-SPL driving standards Education and/or Experience
Minimum high school diploma or equivalent Demonstrated working knowledge
of AV practices and procedures Videoconferencing experience including
operation call set-up and equipment Demonstrated AV Control experience
including Crestron Extron and/or AMX Experience and knowledge of web
conferencing tools such as WebEx and Cisco meeting place a plus Working
Environment The work environment char