AXA Partners Hiring For Travel Claims Handler at Athlone, County Westmeath Full Time

Role: Travel Claims Handler – 35 hours per week (Monday to Friday Hybrid Working) – APA / CIP Qualifications only

Location: Athlone, Co. Westmeath

Due to continued growth within the business, we have opportunities for a Travel Claims Handler in our Athlone office working in a hybrid model.

At AXA Partners we all share a passion to empower people to live a better life, by providing a wide range of assistance services. As a Travel Claims Handler in our telephone-based team, you will be responsible for assessing claims in a proactive manner and providing technical claims advice in accordance with the applicable policy terms of each contract. You will need to take personal ownership for the quality of allocated work, and the advice given to members of the public and intermediaries, ensuring the quality of call handling is in accordance with AXA Assistance service delivery standards. The role will require a certain level of technical claims knowledge and a calm, polite and assured telephone manner. APA (Accredited Product Advisor) qualification is required for this position.

You will be based in our Athlone office but following training, when you really understand the role, there will be an opportunity to work in a hybrid system as well.

WHAT WE OFFER

One of the best things about joining AXA Partners is our rewards package. At AXA Partners, we’re appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:

Competitive salary and annual review

Annual company & performance-based bonus

Personal Retirement Savings Scheme (up to 3% employee / employer contributions)

Life Assurance

Generous annual leave (22 days rising to 27 days in one year increments)

AXA employee discounts and free roadside assistance

Education support and plenty of learning opportunities.

Generous Health Care Subsidy

At AXA Partners, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

Individual responsibilities/tasks/ Key Result areas

Manage and develop the internal and external relationships, which allow the claims function to operate efficiently and effectively.

Promote the best image of the Company through a professional manner, personal appearance and behaviour and adhere to company standards and procedures. Maintain the highest level of personal conduct.

To ensure that any complaints arising from processed claims are responded to promptly

To take ownership and responsibility of customer enquiries politely and efficiently on the telephone

To ensure the claims system is accurate and up to date at all times and that all system notes are updated on every call.

To process priority claims as determined by the Supervisor/Unit Leader and ensure that all claims are investigated thoroughly to minimise risk of fraud.

To ensure that claims are processed in accordance with Company policy, settled in accordance with insurer’s liability and all decisions communicated to the insured’s effectively with a copy retained on file.

To ensure that all recoveries are actioned as quickly as possible using all available avenues

Standard elements for all employees including managers and directors:

You are required to adhere at all times to all and any regulatory requirements that apply to AXA Assistance Ireland.

In the course of your duties, you are required to always consider the needs of the customer and how best you can serve them.

Your Profile

Essential Criteria

Excellent oral, written and numeric skills.

APA (Accredited Product Advisor) qualification

A good level of technical understanding in relevant area(s) is necessary.

An excellent communicator, capable of influencing and asserting opinion at all levels

Ability to demonstrate a highly professional work ethic

A high degree of drive and commitment is a must in this challenging role

About AXA

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

About the Entity

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

What We Offer

By joining AXA Partners, youwill work in a responsible company, which offers a real culture of expertise& diversity. Our focus is on accelerating the development of everyone’sskills, whilst offering attractive and competitive compensation andopportunities for professional development and growth.

Additionally, atAXA, we work to make a real difference to people – when amazing things happenand when we create opportunities for a better life, the feeling of pride isextraordinary.