Regular Schedule: 39 hours per week
A Non-Merit vacancy exists in the Office of Information Technology, 311 Call Center.
A resume must be submitted with the application.
Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.
All interested candidates must apply at this time.
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.
The 311 Call Center Representative I positions are responsible for answering incoming calls from constituents to document concerns, create service requests for the appropriate agency and answer general inquiries. The 311 Call Center Representative I serves as the focal point for constituent inquiries regarding county services.
EXAMPLES OF ESSENTIAL DUTIES
(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for the positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)
Required Qualifications
Key Competencies:
Age Requirement
Must be 21 years of age at the time of hire.
Citizenship or Residency
Candidates (including non-U.S. citizens) must provide documentation to establish their identity or work authorization during the employment verification process.
New employees are strongly encouraged to get COVID-19 vaccination.
Incumbents must be of good moral character and emotionally stable.
Medical Examination and Employment Background Investigation
Applicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.
Job candidates may be required to complete an expanded background investigation, polygraph examination, and psychological examination.
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