Bank of America Hiring for Business Support Manager at Charlotte, North Carolina Full Time

Business Support Manager

Charlotte, North Carolina

Job Description:

Manages or leads diverse functions for a large and complex business unit with a focus on digital adoption and utilization. Functions may include: coordination of certain projects, reporting results, establishing routines with end users of various digital platforms or tools, delivering or assisting with the creation of associate training, data capture and aggregation of feedback to then prioritize and share with management, process improvement work and communications delivered to large groups or to the line of business. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit’s functional area, roles, processes and products. Working knowledge of general bank policies, programs, policies, procedures and financial practices.

Key Responsibilities include:

Learning digital platforms and tools currently utilized and to be deployed in Centralized Commercial Credit delivery. Identification of opportunities to simplify digital platforms and process to support design and deployment of solutions that improve end user experience and support line of business goals. Establishing routines to solicit feedback/data from end users, prioritize opportunities for improvement and share plans to address with credit leaders and partners; collaborate with Centralized Commercial Credit team to determine benefits of improvements deployed and track progress. Look for opportunities to identify digital challenges or process gaps, identify the best path for resolution and escalate business needs appropriately.

Milestone management – manage the milestones related to digital items prioritized for improvement; ensure timely completion/deployment by technology partners. Work closely other Adoption Business Support Managers and with digital strategy teams to understand short term and long term plans that impact Centralized Commercial Credit. Assist or lead the ongoing management of digital issues across all of Centralized Commercial Credit via weekly or bi-weekly routines with executives, managers and teammates.

Communication – Partner with Business Support teammates and others to communicate, via the appropriate channels, updates or changes to digital processes, deployment timelines for new releases with content specific to end users and adoption results of new digital solutions deployed. Collaborate and liaison with key partners to identify and address issues raised by end users. Communicate with senior leaders via presentations that leverage data, survey results, etc. to highlight adoption team focus, successes and areas of concern.

Required Skills:

Bachelor’s degree

Commercial Credit or Digital Team experience preferred

Excellent organizational and time management skills with ability to effectively prioritize tasks in a dynamic environment

Passion for technology and willingness to gain detailed knowledge about digital solutions that impact and support line of business goals

Problem solving skills with ability to question / analyze data for reasonableness or changes

Demonstrate intellectual curiosity, critical thinking, drive and willingness to quickly master new and unfamiliar tasks

Strong analytical, critical thinking and problem solving skills

Ability to work well in a collaborative team environment

Strong relationship management skills, ability to build rapport with key stakeholders

Strong oral and written communication skills; Ability to communicate vertically and horizontally and to distil complex information into key messages for leadership

Advanced PowerPoint and Excel skills

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Manages or leads diverse functions for a large and complex business unit with a focus on digital adoption and utilization. Functions may include: coordination of certain projects, reporting results, establishing routines with end users of various digital platforms or tools, delivering or assisting with the creation of associate training, data capture and aggregation of feedback to then prioritize and share with management, process improvement work and communications delivered to large groups or to the line of business. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit’s functional area, roles, processes and products. Working knowledge of general bank policies, programs, policies, procedures and financial practices.

Key Responsibilities include:

Learning digital platforms and tools currently utilized and to be deployed in Centralized Commercial Credit delivery. Identification of opportunities to simplify digital platforms and process to support design and deployment of solutions that improve end user experience and support line of business goals. Establishing routines to solicit feedback/data from end users, prioritize opportunities for improvement and share plans to address with credit leaders and partners; collaborate with Centralized Commercial Credit team to determine benefits of improvements deployed and track progress. Look for opportunities to identify digital challenges or process gaps, identify the best path for resolution and escalate business needs appropriately.

Milestone management – manage the milestones related to digital items prioritized for improvement; ensure timely completion/deployment by technology partners. Work closely other Adoption Business Support Managers and with digital strategy teams to understand short term and long term plans that impact Centralized Commercial Credit. Assist or lead the ongoing management of digital issues across all of Centralized Commercial Credit via weekly or bi-weekly routines with executives, managers and teammates.

Communication – Partner with Business Support teammates and others to communicate, via the appropriate channels, updates or changes to digital processes, deployment timelines for new releases with content specific to end users and adoption results of new digital solutions deployed. Collaborate and liaison with key partners to identify and address issues raised by end users. Communicate with senior leaders via presentations that leverage data, survey results, etc. to highlight adoption team focus, successes and areas of concern.

Required Skills:

Bachelor’s degree

Commercial Credit or Digital Team experience preferred

Excellent organizational and time management skills with ability to effectively prioritize tasks in a dynamic environment

Passion for technology and willingness to gain detailed knowledge about digital solutions that impact and support line of business goals

Problem solving skills with ability to question / analyze data for reasonableness or changes

Demonstrate intellectual curiosity, critical thinking, drive and willingness to quickly master new and unfamiliar tasks

Strong analytical, critical thinking and problem solving skills

Ability to work well in a collaborative team environment

Strong relationship management skills, ability to build rapport with key stakeholders

Strong oral and written communication skills; Ability to communicate vertically and horizontally and to distil complex information into key messages for leadership

Advanced PowerPoint and Excel skills

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22022159

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Brandie Newsome

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the “EEO is the Law” poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the “EEO is the Law” Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .