Bank of America Hiring for Feature Lead – Application Base Production Support at Charlotte, North Carolina Full Time

Feature Lead – Application Base Production Support

Charlotte, North Carolina;Addison, Texas

Job Description:

Position Summary

This position is to support consumer AML Applications. Base Production Services is responsible for running the day to day operations of the Consumer AML technology applications and maintain stability. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Change/Configuration Management, manage risk and compliance deliverables, support audits etc. The Production Services Lead identifies possible production failure scenarios, works on incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Resolves complex issues. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other teammates but does not directly manage others.

Required Skills

• Bachelor’s Degree in Computer Science/related industry or equivalent working experience.

• 4+ Years experience in Application support, ensuring stability of critical applications in a production environment.

• 4+ years of MS SQL Server and .NET experience.

• Application Support and Triage experience.

• Excellent communication skills.

Desired Skills

• Java and Agile experience.

• Knowledge of Application Infrastructure.

• Key Application monitoring Tools – Splunk, and Appdynamics.

• Experience in writing complex SQL queries and analyze data to resolve key application issues.

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Position Summary

This position is to support consumer AML Applications. Base Production Services is responsible for running the day to day operations of the Consumer AML technology applications and maintain stability. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Change/Configuration Management, manage risk and compliance deliverables, support audits etc. The Production Services Lead identifies possible production failure scenarios, works on incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Resolves complex issues. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other teammates but does not directly manage others.

Required Skills

• Bachelor’s Degree in Computer Science/related industry or equivalent working experience.

• 4+ Years experience in Application support, ensuring stability of critical applications in a production environment.

• 4+ years of MS SQL Server and .NET experience.

• Application Support and Triage experience.

• Excellent communication skills.

Desired Skills

• Java and Agile experience.

• Knowledge of Application Infrastructure.

• Key Application monitoring Tools – Splunk, and Appdynamics.

• Experience in writing complex SQL queries and analyze data to resolve key application issues.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-21061136

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Jessica Kreiselmaier

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the “EEO is the Law” poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the “EEO is the Law” Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .