New Ireland is one of Ireland’s leading life assurance companies. We look after customers at many of life’s key milestones and enable them to thrive by delivering a best in class range of protection, investment and pension solutions.
Our Customer Contact Team is the main channel through which customers and distribution channels deal with us directly. This involves handing their queries by both telephone and email and delivering on first contact resolution by executing a number of processes. We’re accountable for delivering great service and enable our customers to thrive by looking after them brilliantly in every interaction.
This is a fantastic opportunity to join a high performing team and to develop a detailed knowledge of the life and pensions industry. You’ll also get to join an award winning team – we’re known for our customer focus and are delighted to hold the CCMA Small Contact Centre of the Year 2019 & 2020 award!
To be successful in this role you’ll need to enjoy talking to people and working in a team in a busy team environment!! You’ll need to be good at multitasking and enjoy variety in a role. If you do – we promise to deliver extensive training which will allow you to develop a comprehensive knowledge of our products and develop an exciting career in the life and pensions industry.
You have a strong customer focus with good attention to detail and problem solving skills. An ability to work on your own initiative is key. You are known to have excellent communication, administration and organisational skills. An interest in financial markets combined with a willingness to complete industry exams (QFA) will ensure you can become qualified to do the job.
Key Competencies
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.
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