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Ireland
Bank of Ireland Hiring for Welcome Advisor – Dun Laoghaire / Rathdown Job at Dublin , Ireland Full Time
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Description of business unit
Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers’ lives. Our work is important and so too are the people doing it.
Purpose of the Role
The key focus of the role is to provide a highly professional, friendly and outstanding service to our business and personal customers. You will be a visible presence on the branch floor, delivering a more personal customer experience
Key Accountabilities
- Lead flow and engage with customers to deliver a professional, efficient and friendly customer service to our customers.
- Use branch techniques to recognise and refer selling opportunities and participate in all sales drives within branch.
- Lead the migration of customers to appropriate self-service options, including on-line and Banking 365 delivery channels.
- Handle all basic queries and complaints awhile recording and updating relevant customer information on in-house systems.
- Play a key role in cash handling activities in the branch.
- Perform duties in a compliant manor in accordance with policies and procedures
What is the opportunity?
Working as part of a collaborative and diverse team you will have the opportunity to work closely with our personal and business customers. This is an excellent position that will enable you to build your career with Bank of Ireland.
Essential Skills & Experience
- Experience in customer service, demonstrating a high standard of service in every customer interaction.
- Good communication and interpersonal skills with an ability to work effectively as part of a high performing team.
- Self-motivated with the necessary aim to achieve agreed goals and identify sales leads and referrals.
- An ability to adapt to new technologies, on desktop, mobile and tablet platforms
Key Competencies
- Customer Focused – Self
- One Group, one team – Self
- Accountable – Self
- Agile – Self
- Manage Risk – Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.
