Barclays Hiring for Customer Service Representative at Henderson, NV Full Time

As a Barclays Customer Service Representative, you will be delivering the highest standards of customer service and creating exceptional experiences. We have opportunities in our Care team, Barclays Financial Assistance (BFA) team and Fraud Detections Group. Our customers are at the forefront of everything we do and ensuring customers’ concerns are addressed is vital to the success of Barclays. We’re driving change to be the digital leader in the market, which means our customer services teams are more important than ever.

When you’ll work:

The call center is a 24/7 operation. Our organisation works to offer a variety of weekly shifts, including non-standard business hours and/or weekends.

What you’ll get in return:

A reward package is offered which can be tailored to your own needs. A competitive salary starting at $42,640, opportunities to earn incentive payments and a training completion bonus of $500. We offer a range of benefits that support you and your family from day one including medical, dental, vision, life insurance options, disability coverage, 401(k) retirement plan, family planning benefits including fertility coverage and adoptive assistance, recognition plans and competitive discount programs.

We are keen to see our people succeed and offer ample learning and development opportunities, recognition programs and tuition reimbursement. Financial and academic assistance can be provided if you intend to continue your education by undertaking a degree through accredited programs, undergraduate or graduate level coursework related to your role. We continue to support the financial well-being of our colleagues by offering additional benefits to colleagues with student loan debt via our Barclays Student Loan Support Program. This program was created to assist eligible colleagues with repaying their student loans, we will provide $100 per month in student loan repayment benefits directly to the loan servicer.

Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We’ve helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

What will you be doing?

• Receiving inbound phone calls from customers and servicing their needs effectively and efficiently
• Listening and establishing rapport with our customers
• Adhering to all compliance regulations and security policies, completing audit documentation as required
• Demonstrating knowledge about products and services via both written and verbal communications
• Using computer software applications to properly service customers’ accounts
• As a member of the Collections team, you will be placing outbound calls to customers, offering payment programs and solving account problems
• In the Fraud Detections Group, you will be reviewing customer accounts to determine the potential for fraudulent activity, escalating accounts to the supervisory team as necessary
• You will also be reviewing credit applications to determine applicant and data validity, placing outbound calls as a source of comparison to account indicators

What we’re looking for:

• 1 years’ experience in a customer service or call center role
• Verbal and written communications skills
• Determined and customer-focused with a positive and professional attitude

Skills that will help you in the role:

• Attention to detail, an understanding of the importance of accuracy and responsiveness
• Proficient with internet skills with excellent organization and work prioritization skills
• Knowledge in Banking or credit card experience

Where will you be working?

We offer a hybrid working model consisting of a mix of remote and on-site days, the bulk being remote. Our hybrid model gives us the best of both worlds, one that retains the positives of home working, providing greater flexibility and the space to focus, plan and strategize. While the time in the office provides an environment for learning, innovation, relationship building and collaboration. Hybrid working gives you the flexibility to shape your week as is best for you – and you still have the benefit of seeing your colleagues face-to-face in central locations.

You will be working at Barclays Services Henderson. A fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward. Supporting the banking and financial solutions of today’s demands, answering tomorrow’s questions, and redefining the future of customer support in finance.

Please note should you be successful in your application; Barclays will verify the content of the resume you have submitted via a third-party screening provider (HireRight).

HireRight will contact former employers, schools or universities stated on the resume to confirm the accuracy of the content, including dates. Inaccuracies or overstatements could result in the withdrawal of any offer, so please ensure your resume is an accurate reflection of your career and education history.

Job Type: Full-time

Pay: $42,640.00 – $46,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement

Schedule:

• Day shift
• Night shift

Supplemental pay types:

• Signing bonus

Work Location: One location