Bayview International Hotels & Resorts Looking for Guest Experience Manager at Taupo, Waikato, New Zealand Full Time

This new role is a mid to senior management role of the organisation and takes on the responsibility of Senior Management in their absence. As a senior member of our organisation it is expected that you have the responsibility to lead by example, motivate our teams and be the focal guest contact point. Portraying a professional image of the hotel. 

Responsibilities

• Ensure a well organised hotel service operation which follows the Bayview Hotel standards and operates in a consistent manner.
• Covers all areas of the operation as required by the hotel business needs.
• To maximise suggestive selling opportunities in order to achieve revenue targets.
• Assist in the co-ordination of the smooth running of the Hotel in the absence of Senior Management.
• Coordination of operations by preparing documents, planning for upcoming business, disseminating information to all hotel departments, meeting/liaising with clients, and other required work.
• Administration support to all departments of the hotel including but not limited to purchasing, finance, human resources, sales & marketing, maintenance etc.

Qualifications

• Tertiary qualifications in Hospitality Management (highly desirable)
• Minimum five years hotel experience, specifically in rooms department
• Excellent knowledge of the English language as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondences and messages.
• Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite
•  Strong analytical, business acumen, strategic thinking skills and leadership skill
•  Excellent customer service skills (both internal and external)
• An ability to foster team spirit with a positive, can do attitude

Thank you for your submission and we regret that only shortlisted candidate will be notified.