BC Forward Hiring for Field Technical Support at Minneapolis, Indiana Full Time

Field Technical Support Position: Field Technical Support
Location: 1001 S 3rd St Minneapolis MN 55415 Duration: 02 Years
Description: Description: HP Deployment and Support Services: VSB
Technical Support Rep II The service delivery team provides multi-vendor
services including hardware and software installation and deployment
services for customer projects. The delivery team upgrades current
customer IT infrastructure to meet the growing demands placed on their
technology. Integration of the latest IT solutions including front
office, back office, the data center, the network and training.
Additionally, the team supports break fix for printers and personal
computer products. Onsite PC & Printer Service covers: * The physical
de-install move and reinstall of a PC device that is currently installed
and connected to a network. * On site Desk-side Software Support
solutions enable an end?to?end approach, including options for
customizing your support plan to address any unique client service level
requirements. Examples include operating system reloading, device
re-imaging, onsite support, and virus support, on-site installation,
data migration, disk sanitation. * Visit multiple customer sites per
day installing/replacing/repairing equipment in a predefined route,
potentially spanning multiplicities and/or states. * Would be
responsible for correct installation, customer satisfaction, equipment
and vehicle safety and a timely and accurate installation schedule.
Required Qualifications: * Possess one to two years’ experience in
basic troubleshooting skills on PC desktops, laptops and printers *
Experienced Customer Service * Able to lift up to 50 pounds and carry
it up to 50/75 yards as needed * Willingness to work a variable work
schedule for deployment project type work, characterized by extended
days and travel during the entire project. * Ability to read and
interpret installation guides, service manuals, site maps and
transportation maps * Ability to accurately conduct equipment inventory
* Demonstrates basic problem recognition on common desktop applications
and operating systems * Demonstrates basic network, laptop, desktop and
printer configuration and installation * Possesses knowledge of LAN
design concepts, installation, and troubleshooting without assistance *
May be certified in one or more network operating systems * Possesses
working knowledge of one or more operating systems * Thorough detailed
reporting of onsite activities * RPOS experience a plus * * Assist
Customer with an overview of the Device functionality. * Report any
occurrences of Customer dissatisfaction to the appropriate Delivery
Management Service resource. * Assist in the collection of usage pages
for Devices when required. * Provide initial troubleshooting for Device
problems or perform spare Device replacements. * Perform maintenance on
Devices as directed by the Delivery Management Service resource. *
Provide end-user training as defined in the Agreement. * Applies basic
knowledge of the job skills and company policies and procedures to
complete a variety of assignments/tasks. Good understanding of the
general/technical aspects of the job. Works on assignments that are
routine to moderately complex in nature and require basic problem
resolution and independent judgment. Organizes own tasks and receives
general instructions on all work. * High School Diploma or equivalent;
may hold 2 year post-high school Degree (technical field). * Typically,
1-2 years of working experience in a related field * ?50% overnight
travel * Good driving record / interstate travel required * Background
Check / Drug Screening required Interested candidates please send resume
in Word format Please reference job code 195851 when responding to this
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