Big Spring Dental Hiring for Dental Office Receptionist Job at Midland, TX Full Time

Manage day-to-day operations of dental office
o Manage and direct staff assignments and activities, in accordance with office policies and applicable laws
o Manage compliance with OSHA, state and federal regulations
o Know and follow dental office contingency plan
o Stay current with trends and regulations in the dental profession
o Manage patient accounts

Patient Management

o Oversee patient relations and handle patient concerns.
o Help explain office policy to patients.
o Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.)

Staff Management

o Assign, direct and manage staff duties, as assigned by the dentist, determine staff schedules
o Orient and train new staff

o Organize staff training on OSHA and HIPAA compliance. Display any posters required by federal, state or local law. Monitor staff performance
o Coordinate team meetings
o Engage in conflict resolution
o Help arrange for staff CE
o Make business travel arrangements for dentist and staff

Records and State and Federal Regulations Management

o Help implement compliance with state and federal regulations. Arrange for OSHA, HIPAA, and risk management training.
o Update and maintain employee policy manual

o Help dentist draft office policies

Marketing and Public Relations

o Oversee the design of marketing and promotional materials (print and electronic)
o Manage dental office advertising/recruiting ads for new staff
o Implement marketing strategies
o Coordinate event planning, conference travel, volunteer and mentorship opportunities, community outreach, and similar programs

o Assist with dental office facility management

Social Media

o Oversee the development and maintenance of pages on appropriate social media platforms, including the practice blog
o Supervise the creation of appropriate and engaging social media content
o Monitor and manage comments and questions that arrive via social media channels

o Develop and implement a strategy for handling negative reviews on sites such as Yelp o Stay current with trends in the dental profession and social media in general

PERSONNEL REQUIREMENTS Education/Experience

o High school diploma or equivalent; college preferred
o Dental experience preferred
o Working knowledge of computers for word processing, insurance claims processing and records management with Dentrix. Knowledge or experience in staff management

Interpersonal

o Excellent communications skills
o Team player
o Conflict resolution experience
o Customer service or patient relations experience, ability to communicate all concerns to the dentist

Job Type: Full-time

Pay: $16.00 – $20.00 per hour

Healthcare setting:

• Private practice

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Big Spring, TX 79720: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location