Blue Cross Blue Shield of Massachusetts Hiring for Customer Service Representative | Provider Service Division | April 2023 at Hingham, MA Full Time

Ready to help us transform healthcare? Bring your true colors to blue.

BCBSMA is seeking a new Customer Service Representative (Provider Service) for our elite Provider Services Division!

The role is eligible for the following personas: E-worker, Resident & Mobile

$1,000 Sign-on Bonus! *

Remote work available

Full Time

$20.00 / hour ($39,000 / year)

The Provider Services Representative (Customer Service) will resolve telephone and written provider claims-related service inquiries. The Provider Services Representative (Customer Service) will be responding to our provider’s benefit-related issues and questions, responding to questions on corporate policies and guidelines, timely filing, account receivables, claims processing, etc. The Provider Services Representative (Customer Service) will represent Provider Services in a positive and professional manner through appropriate telephone techniques and written responses.

RESPONSIBILITIES:
Assess, identify, and resolve provider inquiries in a timely and professional manner

Research and handle complex requests in an appropriate time frame with effective follow up

Review and manage personal inventory, in a timely manner, including aged inquiries

Communicate in a clear and concise manner to providers, peers and all levels of leadership

Contribute to the achievement of divisional and corporate goals including MTM

Comply with corporate, division, and team policies and guidelines

Educate providers on electronic technology and track trends for process improvements

Continually develop telephone techniques and research skills through self-assessment and constructive feedback

Monitor performance indicators in relation to individual, team, and divisional goals

Participate in workgroups and attend meetings to represent the division as required

Share innovative and creative solutions that result in increased levels of provider satisfaction

Foster a team based environment by participating in various activities that lead to associate support and provider satisfaction

QUALIFICATIONS:
Strong verbal and written communication skills

Quality and service-oriented demeanor

Effective listening and organizational skills

Demonstrate sound decision-making

Self-motivation, initiative, ability to handle multiple priorities and meet strict deadlines

Proficient computer skills (E.g., Microsoft Word, email management, Internet use, etc.)

Strong navigational skills with multiple systems and current knowledge of technology

Personal commitment to high quality performance through integrity, accountability, compassion, and teamwork

Ability to provide customer service designed to meet the customer’s needs, showing empathy and the ability to apply reasonableness

EDUCATION/RELEVANT EXPERIENCE:
High school diploma or equivalent

BS/BA degree preferred or equivalent work experience

2-3 years customer service experience

JOIN OUR TEAM TO ENJOY:

• $1,000 Sign-On Bonus! (The sign on bonus will be paid out in 4 installments of $250, after 3, 6, 9, and 12 months of employment. Associates must remain employed with the company in order to receive each of the installment payments.)

Earn a $1,500 salary increase! You will be eligible upon successful completion of your training provided you are in good standing at the time.

Recognition and rewards for high-performance and improvement

Internal career pathing with individual mentorship, networking and events

Employee resource groups for employees with shared backgrounds or the desire to learn more about their colleagues. All are welcome at our ERGs!

A dynamic work environment that keeps you thinking!

Best in class health, wellness, and retirement benefits among many others!

Performance based annual bonuses

Generous paid vacation time

If interested, you can expect an email within one day of application to begin the hiring process by taking an online assessment in the comfort of your home. If you think you have what it takes, take the plunge and apply today!

#LI-DNI

Minimum Education Requirements:
High school degree or equivalent required unless otherwise noted above

Location Hingham Time Type Full time

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).

Blue Cross Blue Shield of Massachusetts, has a COVID-19 vaccination requirement for building entry. Your offer of employment is dependent upon either being fully vaccinated for COVID-19 or an accommodation based on a disability or sincerely held religious belief, practice, or observance by submitting a request to Human Resources.