Bon Secours Mercy Health Hiring for Informational/call center at Lima, Ohio Full Time

Thank you for considering a career at Mercy Health

Mercy Health St. Rita’s Medical Center has exciting opportunities as we are looking to expand our telecom / dispatch operation center within the Medical Center. With this 24/7 operation, we have full time positions available

for the those with great personalities and a desire to fulfill our mission within the Ministry. We are able to offer a variety of shifts to accommodate candidate’s schedules. If you enjoy speaking with and helping people this is the position for you.

Summary:

This position responds to inputs from multiple phone sources including but not limited to switchboard traffic, physician hotline phone, hospice and cancer treatment centers, after hours, weekends and holidays with verbal output, connection to a destination and/or electronic notification with rapid, accurate , and courteous throughput. The position is also responsible for rapid, accurate, and courteous response to walk up window traffic.

Essential Duties and Responsibilities:

• Responsible for immediate response to physicians hotline calls facilitating requests in a rapid, accurate and courteous manner. These requests may include but are not limited to transfers, connections to other physicians, or assistance in location of patients in the Medical Center.

• Responsible for proper contact of Administrator on-call as requested by House Supervisor, Physicians or other Administrators.

• Responsible for paging of ancillary personnel on-call after hours, weekends & holidays as requested by Physicians or House

• Responsible for answering & timely facilitation of Hospice calls after hours, weekends & Holidays with courtesy and empathy to callers at all times. Precise and timely paging of on-call personnel for caller. Responsible if needed to stay on the line with caller as a comfort measure until nurse is able to call in and resolve the patient/family issues.

• Responsible for answering and timely facilitation of Cancer Treatment Center calls after hours, weekends & Holidays with courtesy & respect for callers and families at all times.

• Responsible for response and transfer of TTY / TDD calls (for deaf callers) to requested area’s within the Medical Center. Operator must know proper terminology to communicate with these callers.

• Assists customers at the Service Window in a timely manner being courteous, helpful and friendly at all times.

• Answers calls in a professional manner identifying self, area and verbally offering assistance in accordance with the standard telephone courtesies

• Must be proficient in good listening skills, friendly tone of voice while speaking slowly and clearly

Qualifications:

High school diploma or general education degree (GED) Must be competent in Excel, Word, as well as AS400. Successful completion of

switchboard training as well as competency testing post training.

1-3 years experience

Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans

• Prescription drug coverage

• Flexible spending accounts

• Life insurance w/AD&D

• Employer contributions to retirement savings plan when eligible

• Paid time off

• Educational Assistance

• And much more

*Benefits offerings vary according to employment status

S cheduled Weekly Hours:

24

Work Shift:

Days/Afternoons (United States of America)

Department:

Telecommunications – St. Rita’s – Call Center

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]

Mercy Health is part of Bon Secours Mercy Health (http://bsmhealth.org/) , one of the top 20 health systems in the United States and part of the top performing quartile of Catholic health systems for lowest cost per case for patient care. Mercy Health is the largest health system in Ohio and among the top five employers in the state, with more than 33,500 employees serving communities throughout Ohio and in Kentucky. Mercy Health provided care for patients more than 6.8 million times in 2017.

The system includes assets of $6.8 billion and nearly 500 care facilities including 23 hospitals and 26 post-acute care facilities including senior living communities, hospice programs and home health agencies. Its clinically integrated network of more than 2,700 health care providers coordinates more effective and efficient care for more than 350,000 patients, saving money for taxpayers through the Medicare Shared Savings Program. As part of Bon Secours Mercy Health, the ministry provides nearly $2 million per day in community benefit. For more information, visit www.mercy.com .