Breckenridge Grand Vacations Hiring for Front Desk Supervisor Job at Breckenridge, CO Full Time

Breckenridge Grand Vacations is seeking a Front Desk Supervisor for the Grand Timber Lodge. This position will be responsible to assist the Guest Services Manager and Assistant Guest Services Manager with the daily front desk operations as well as the supervision, training and development of all front desk staff. If you have hospitality experience, exceptional customer service and interpersonal skills, an eye for the details, and want to work with a great group of people, then this job is for you! Become a part of something GRAND and join the Breckenridge Grand Vacations team! $22.00 per hour plus full-time benefits package + tons of extra perks! Please visit www.BGVjobs.com for job information and to apply!
SUMMARY: This position assists the Guest Services Manager and Assistant Guest Services Manager with the daily operations at the Grand Timber Lodge Front Desk. In addition to performing all the duties of a Senior Front Desk Associate, this position also assists with the supervision, training and development of all front desk staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Including but not limited to:

• Assist the Guest Services Manager with training and development, of the front desk staff, following the Results Leadership operating procedures. Provide the staff with guidance and support.
• Provide staff training and ensure training is thorough and occurring on a regular basis.
• Conduct training in a manner that drives results and ensures consistent staff knowledge and performance.
• Develop and edit training materials and procedures.
• Assist with the delegation of daily work tasks and projects and check the work of all staff to ensure quality control.
• Ensure staff is productive.
• Work with staff to resolve issues, always giving consideration to what the guest or owner deems appropriate. Handle any guest or owner that the staff is unable to assist. Consult with department managers on issues, as needed.
• Assist with staff evaluations and coaching meetings and provide input on both. Coach employees and provide feedback on ways to improve their performances and establish goals. Follow up with employees to evaluate progress and ensure improvement.

Behaviors
Preferred

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest

Job Type: Full-time