CVS Health Hiring for Quality Assurance Specialist at California Full Time

Medicare quality assurance specialist (call coaches) support achieving an enhanced member experience through providing individualized coaching to customer service representatives stressing QUEST principles. In addition, call coaches act as an advocate for the business by measuring and monitoring the quality and effectiveness of work processes that impact customer satisfaction. Consult and/or work cross functionally to influence and promote change that improves the member experience

Pay Range
The typical pay range for this role is:
Minimum: 18.50
Maximum: 34.60

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
Seeking candidates from the MSO Call Center
Excellent Call Handling Experience
Subject Matter Expert as it relates to MSO call policies, procedures and systems (HMOe and GPS)

Preferred Qualifications
Quest Mastery Level Certification
Excellent written and verbal communication skills
Demonstrates analytical and problem-solving skills
Attention to detail and accuracy
Good Time Management Skills to maximize efficiency

Education
High School Diploma or GED

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.