Title: Data Product Analyst
Duration: Long Term Contract
Location: Greenwood Village, CO
Pay: $50-$60/hour DOE
Overview
Our Fortune 75 MSO Client is in need of a Data Product Analyst to join a the digital platform insights team to support all features on their internal agent-facing portal. This role includes working with fullstack teams to manage business processes, systems, tools, analysis, and reporting that optimize business functions to meet organizational goals and initiatives. You will be responsible for providing valuable business insights regarding specific objectives for your team members, leaders, and executives in an effort to optimize their productivity and enable them to better serve our customers. The Data Analyst plays a critical role in establishing operational excellence and making important business decisions for the team and organization. You will have the opportunity to design data-driven experiments within an A/B testing framework, and build tags to optimize the features within this platform.
Qualifications
A successful candidate must be able to work directly with data coming from multiple disparate systems. You should be passionate about your work, detail-oriented, analytical, and have excellent problem-solving abilities. You must be experienced at working with large data sets and the technical tools needed to work with them. You will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate for your customers to other internal parties.
Responsibilities/Day To Day
What’s In It For You?
You will have the opportunity to impact the experience agents, customers on the other line with those agents, and the call center managers (who also use this platform to track the performance of the call floor. The tagging efforts within this platform are new, and you will have the opportunity to add business and technical value to this initiative.
BENEFITS OF WORKING WITH BROOKSOURCE:
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Job Type: Contract
Pay: $50.00 – $60.00 per hour
Benefits:
Schedule:
Work Location: Hybrid remote in Englewood, CO 80111
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