Brownells Inc. Hiring for Customer Service Representative (Remote) at Grinnell, IA Full Time

The purpose of the position is to provide quality service to Brownells customers by professionally and accurately processing customer orders, and to ensure that customer questions are answered correctly, courteously, and in a timely manner.

What You Will Do

Main Duties & Responsibilities:
Assists customers with questions related to pricing, quantity on hand, delivery dates, product substitution

Participates in product campaigns by offering customer special values when announced

Works with Gun Technicians, Customer Support Reps, Compliance and Finance to resolve customer problems

Responsible for ensuring customer orders are accurately entered into the order entry system

Enters new customer information into the database

Follows up on previous calls and/or faxed orders

Other Duties & Responsibilities:
Works in other departments based on business needs

Other projects and tasks as assigned

Willing to cross train to other departments

Responds to fax, email, chat and mail correspondence as assigned

Backs up Company Switch Board Operator position

Order shipping labels for customers

What You Will Need

Education and Experience

High school education or equivalent with special emphasis in English grammar

Experience working with the public

ACD or phone experience

General office experience a plus

Familiarity with the Internet

Basic understanding of Brownells products

Proficiency with using the Brownells catalog, website and other available resources to assist customers with their questions

Knowledge & Skills

Strong organizational skills and the ability to set priorities and handle multiple tasks

Strong interpersonal communication skills, especially telephone skills

Accurate keyboarding and ten-key skills

Ability to work with a wide variety of customers to ensure that they are satisfied with Brownells service

Enjoy working with people in an inbound sales environment

Proficiency with using the Brownells catalog, website and other available resources to assist customers with their questions

Understanding of Brownells Customized operations software

Typing skills and computer knowledge

Leadership Competencies

Customer Focus (L3)

Creativity and Innovation (L1)

Teamwork and Collaboration (L2)

Communication and Interpersonal Effectiveness (L2)

Drive for Results (L1)

Physical Demands

Sedentary work. Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.

Physical Hazards – Health and Safety Concerns

General office environments

Ergonomics

Where You’ll Be Located

Remote or Montezuma, IA

Brownells can support remote work in the following states: Iowa, Minnesota, Wisconsin, Ohio, Indiana, Michigan, Missouri, Pennsylvania, Tennessee, North Carolina, Colorado, Montana, and Texas.

Live Your Adventure!

Brownells is a subsidiary of 2nd Adventure Group. At 2nd Adventure Group, our mission is to provide a platform to connect people with their passions. Our brands are aligned to empower people to be inspired, educated, and outfitted for a lifetime of enjoying and sharing the spirit of adventure. Our sister companies include: Crow Shooting Supply, Sinclair International, AR15.com, W.L. Baumler Co. and Big Springs Range Complex.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. In addition, the employer may consider whether the individual applying for or holding the position is qualified. There are two steps involved in this determination. The first concerns whether the applicant or current employee satisfies the prerequisites for the position. The second step involves whether or not the person can perform the essential functions with or without reasonable accommodation.