Burke Williams Spa Looking for Front Desk- Customer Service Agent at Santa Monica, CA Full Time

Burke Williams Front Desk Job Duties:

Front Desk Job Description:
As a member of Burke Williams front desk, you will be the face of the Burke Williams brand. The front desk staff is the first impression our guests have when coming to BW. The Burke Williams front desk staff are expected to be knowledgeable experts when it comes to creating a wonderful, memorable experience for our guests and upholding the standards of pride and graciousness.

Front Desk Representative Job duties include, but not limited to:

• Be the first impression our guests have when they visit Burke Williams.
• Checking in guests and confirming appointments.
• Welcome guests by offering a complete facility tour.
• Create WOW moments with guests.
• Book appointments and answer guest inquiries concerning services, products, membership and Gift Card sales.
• Uphold sales expectations and meet individual and facility sales goals for memberships, gift cards, and retail products.
• Make customized recommendations to our clients regarding services, enhancements, therapists while continually building client relationships.
• Be knowledgeable regarding all services, promotions and products.
• Liaison to back of the house (concierge).
• Handle monetary transactions accurately and efficiently.
• Provide elevated level of service for our guests by opening doors, standing while guests are present.
• Be able to stand and lift to support cleaning and organizing of front desk retail area and desk area.
• Adhere to all facility guidelines, company standards and company policies.

DO YOU STRIVE FOR EVERY GUEST TO HAVE: :

• A transformational experience?
• Memorable experiences by exceeding expectations?

DO YOU:

• Set challenging goals and push yourself to attain those goals?
• Thrive in a team environment to help others achieve their goals?

WHY JOIN BURKE WILLIAMS?:

• We offer an excellent commission and bonus plan
• Enjoy a flexible schedule.
• Enjoy a world-class wellness program including chiropractic care and massage.
• Have medical, dental and vision benefits, plus a 401(k) retirement plan.
• Look forward to annual reviews and raises, even joining our management team.

ABOUT US:

• We are a family-run business, we thrive on human connection.
• We don’t just talk diversity, we live it.
• The safety of our staff and our guests is paramount.
• We are community focused.

Guidelines for the Front Desk Customer Service position
:

• New hires receive travel reimbursement while training.
• Employees also receive additional incentives for membership sales, once training is complete
• Full time hours available

Staff working 22 permanent hours per week or more are eligible for the following benefits:

• $18/hr
• Medical, vision, dental
• Wellness program including complimentary massages & spa use (Mon-Thurs)
• Generous employee discounts off of spa services and our Burke Williams skin care line H2V
• 401K retirement plan

At Burke Williams, we don’t just accept difference—we celebrate it! Burke Williams is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, gender identity, gender expression, citizenship, pregnancy, breastfeeding or related medical condition, marital status, physical and mental disability, military and Veteran status or any other characteristic protected by state or federal law.