Nelnet Hiring for Community Solar Specialist – Operations at Phoenix, Arizona Full Time

Nelnet is a student loan servicer that’s grown into a fiber internet pioneer, real estate investor, and software provider. But that’s just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you’re part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

While a part of the larger Nelnet family of companies, Nelnet Renewable Energy is a start-up business segment looking to make electrifying waves in the Community Solar space for our customers and clients, while doing our part in addressing climate change and the adverse effects of our changing environment. If you’re interested in joining a team with a strong passion for our customers, clients, the environment, and learning and growing all along the way – this role may be the one for you!

This position will support a variety of back-office processing, quality control, and data reporting process in the day-to-day operations of the community solar business while acting as a subject matter expert across operational processes. Additionally, this role will be key in the growth, development, and implementation of new processes as the business continues to grow and expand across the country.

The Community Solar Specialist has a knack for collaboration and will collaborate and communicate internally across various teams, as well as externally with sales vendors, utility companies, and clients. They will have high attention to detail and top-notch organizational skills leveraged in their responsibility for managing and executing key processes for each community solar farm and their customers.

Responsibilities will also involve back-office transactional processing, resource and procedure development, various special projects, and data reporting and management using Microsoft Excel. The ideal candidate for this position is an expert at time management, a process-driven problem solver, and a team-focused collaborator – all while remaining flexible and nimble in an ever-changing and fast-paced, growing environment.

JOB RESPONSIBILITIES:

1. Complete key processes across the acquisition of new community solar customers and management of current customer enrollments

2. Contribute to continuous process improvement as the business continues to grow and expand across new markets bringing new operational process and responsibility

3. Identify trends and issues and independently seek resolution or escalation to the appropriate team or member of leadership

4. Execute various quality control processes and data reporting to maintain high level of accuracy across enrollment data while remaining compliant with federal, state, program, and internal policy

5. Build, submit, and manage utility allocations to each utility company for each project within tight deadlines to ensure accurate credit transfers and project subscription

6. Analyze monthly utility host reporting for each project for potential error and complete monthly production reconciliation

7. Assist in the build of data necessary and execute monthly statement or invoice generation for each project

8. Maintain operational workflows and backlog(s) while providing progress updates daily as needed

9. Assist in documenting key processes clearly and concisely for scalability

10. Manage multiple conflicting priorities & consistently meet deadlines

11. Act as the lead and assist on various special projects as needed

Education:

High school diploma or equivalent required.

Experience:

1. 6 months to 1 year customer service or operations work experience preferred

2. Experience with the Microsoft Suite of tools including Microsoft Excel

3. Proven track record of high performance and goal achievement

4. Experience collaborating cross functionally to execute on objectives

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

1. Strong attention to detail with a focus on obtaining high quality results

2. Familiarity with the use of Microsoft Excel in managing data

3. Skilled in critical thinking, problem solving, and developing a plan for resolution independently

4. Attention to detail with the ability to identify trends and potential issues

5. Skilled in procedural documentation and the development of effective resources to be utilized across a wide audience

6. Excellent verbal and written communication and interpersonal skills while displaying a high energy level and positive attitude

7. Self-motivated and action-driven with the ability to work independently to execute and follow through

8. Have a willingness to expand the role and find ways to support the team even when it is outside your role and responsibilities

9. Embraces challenges enthusiastically, then executes relentlessly.

10. Adapt and work successfully in a rapidly changing work environment

11. Excellent time management skills

12. Strong work ethic, values, and integrity

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected] .

Nelnet is a Drug Free and Tobacco Free Workplace.