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United States
Cable ONE Hiring for Chat/ Sales Representative at Remote Full Time
Job Description:
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
Hargray, a Cable One brand, is looking for a Web Chat Representative. Under general supervision and direction, the Web Chat Representative resolve customer inquiries in a professional and courteous manner.
What you will do to contribute to the company’s success
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Gains familiarity with Web / Chat sales concepts, practices and methodologies.
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With guidance, performs routine Web / Chat sales duties, including:
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Monitoring inbound web-based sales orders and ensuring their prompt and accurate processing,
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Calling pending leads, engaging with potential customers to understand their needs and provide information about products, services, pricing and benefits,
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Reviewing, adding or deleting comments necessary to successfully process sales orders,
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Meeting or exceeding weekly and monthly sales activity goals.
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Learns and applies sound telephone-based selling skills.
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Adheres to company approved and issued scripts to ensure consistency or information delivered.
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Assists with special projects as assigned.
Qualifications
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High school diploma or general education degree (GED); or one to three months related experience and/or training in a customer service environment; or equivalent combination of education and experience.
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Requires excellent oral and written communication skills while assisting and interacting with Fidelity customers and associates.
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Strong data entry and computer skills.
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Requires the ability to operate office equipment (copiers, phones, computers, etc.).
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Requires efficient and accurate handling of money.
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The position requires the ability to learn and stay informed of products and services offered by Fidelity.
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This position will require travel between offices.
Core Competencies
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Committed: Values each and every customer, while working hard to keep their business and support our communities.
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Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
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Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
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Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciate the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
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Medical, dental, and vision plans – start when you start!
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Life insurance (self, spouse, children)
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Paid time off (vacation, holiday, and personal/sick days)
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401(k) – 100% company match (match program starts first day of service, up to 5% of eligible compensation)
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Group Legal plan with Identity Theft Protection
Additional Perks
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Tuition reimbursement (up to $5,250 on 1st year)
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Up to seventy-five dollars a month towards cable and internet services
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Annual community support to various organizations across the U.S.
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Associate recognition & awards programs
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Advancement opportunities
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Collaborative work environment
We’re an Award-Winning Organization!
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Forbes’ “America’s Best Midsized Employers” 2021-2023
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
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